Support work Time

Discussion in 'Pre-Sales' started by TeleEx, Aug 12, 2003.

  1. TeleEx

    TeleEx Guest

    Does it mean if your host is down on friday it won't work until monday?
  2. Yash

    Yash Bass

    If I understand your question correctly, you are asking if some server problems occurs on friday it won't be fixed till Monday?

    That is a BIG NO. We have a 24x7 monitoring contract with our datacenter. If any downtime occurs on our servers, it is dealt with immediately by them. Also, our office in New Delhi is opened 7 days a week. Our visiting days/timings are however restricted from Monday to Saturday and between 10AM to 7PM. Only during those times we have an authorized sales representative sitting.

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