I've been a customer for over 3 years and never had any problems with JodoHost 'til recently. I have a PHPNuke website and it seems like I downloaded a block that has phishing content in it. I didn't know anything about it since I downloaded the block from PHPNuke official website and never suspected anything could go wrong.
JodoHost renamed the folder that has phishing content and took away my rights to access that folder. When I asked my rights to be reset, they refused to give me rights to that folder but expected me to fix the page that has the phishing content. It's hard to fix something that I can't even access?!?!?!
I updated my version of PHPNuke and found 2 more instances of phishing on my website and safely removed those 2 pages. But I still couldn't fix the original page that has phishing content. When I contacted support and asked them to help me figure out how to fix the problem, they said I need to talk with my webmaster to update the website. I did everything I can to fix the problem, and even updated the whole website to make sure there are no more phishing pages, but my account was suspended yesterday because there is page in my domain that I can't access which has phishing content in it.
I asked support to help me fix the problem, and they said I'm no longer welcome as a client. Now that is ridiculous!
JodoHost renamed the folder that has phishing content and took away my rights to access that folder. When I asked my rights to be reset, they refused to give me rights to that folder but expected me to fix the page that has the phishing content. It's hard to fix something that I can't even access?!?!?!
I updated my version of PHPNuke and found 2 more instances of phishing on my website and safely removed those 2 pages. But I still couldn't fix the original page that has phishing content. When I contacted support and asked them to help me figure out how to fix the problem, they said I need to talk with my webmaster to update the website. I did everything I can to fix the problem, and even updated the whole website to make sure there are no more phishing pages, but my account was suspended yesterday because there is page in my domain that I can't access which has phishing content in it.
I asked support to help me fix the problem, and they said I'm no longer welcome as a client. Now that is ridiculous!