yo, whattup with the ticket crew? it has now been hours since i requested support (ticket 9003 and 9005) but no answer (just one asking for my db username and password) i don't know why they havnt answered, but when they can't solve/are solving a problem, they seem to just ignore the tickets, instead of admitting they have problems or that they are working with it. it might be that they are busy, but it shouldnt take 4 hours to get a reply! im sure lots of us would appreciate if we got a message confirming they have read the ticket and are looking into it, instead of no reply at all, cuz i have seen this happen lots of times (users complaining here in the forums) and its quite frustrating! EDIT: also a small request from me: it would be nice if the people on the other end could write their names (nickname, real name whatever) so we know who we are talking with.