Could you paste the log file here. Are you sure its not issuing a PASV command?
make sure it is using port/active mode. Go to WS-FTP's settings. There would definately be an option somewhere there to either disable PASV mode or turn on Active/PORT mode. Read its documentation. I use FlashFXP and it has an option for active mode which I have checked and I am able to connect without a problem
I have disabled passive mode, I told you that above.
It hangs when it gives the port command.
This is the log
connecting to 188.8.131.52:21
Connected to 184.108.40.206 port 21
220 WIN4 Microsoft FTP Service (Version 5.0).
331 Password required for Yendel.
230 User Yendel logged in.
257 "/Yendel" is current directory.
215 Windows_NT version 5.0
Host type (S): Microsoft NT
I tried connecting using CuteFTP Pro. Had no problem
STATUS:> Getting listing ""...
STATUS:> Resolving host name win4.jodohost.com...
STATUS:> Host name win4.jodohost.com resolved: ip = 220.127.116.11.
STATUS:> Connecting to ftp server win4.jodohost.com:21 (ip = 18.104.22.168)...
STATUS:> Socket connected. Waiting for welcome message...
220 WIN4 Microsoft FTP Service (Version 5.0).
STATUS:> Connected. Authenticating...
COMMAND:> USER yendel
331 Password required for yendel.
COMMAND:> PASS *****
230 User yendel logged in.
STATUS:> Login successful.
257 "/yendel" is current directory.
STATUS:> Home directory: /yendel
500 'FEAT': command not understood
STATUS:> This site doesn't support the 'features' command.
COMMAND:> REST 100
350 Restarting at 100.
STATUS:> This site can resume broken downloads.
COMMAND:> TYPE A
200 Type set to A.
COMMAND:> REST 0
350 Restarting at 0.
COMMAND:> PORT 192,168,1,100,14,178
200 PORT command successful.
150 Opening ASCII mode data connection for /bin/ls.
STATUS:> Accepting connection: 22.214.171.124:20.
226 Transfer complete.
STATUS:> Transfer complete.
How about trying CuteFTP instead. There may be some problem with WS-FTP when it connects using PORT mode
Well I just tried Cuteftp and the same thing happens.
I also tried flashfxp with same results.
I can connect no problem but when it issues the port command, that is when it hangs
I am using a hardware router..wonder if that is the problem...however is it UPNP which means it should automatically open and close ports as needed. I haven't had a problem with any other service but I have never issues the port command. Maybe there is something special about it.
I tried putting myself outside the DMZ zone but that didn't work but I'm not confident that setting works as it should so I will bypass my router for this once just to see if it is that.
Well after a few more hours of research and learning.
The only way this is going to work for me is to use a Upnp enable ftp client (of which there are none yet) or to pay $30US for bulletproof and manually configure the ip so that I can communicate with your server.
Because I do not have a static ip, I would have to keep changing the ip in Bftp. and as I said, I use dreamweaver so this would add an extra step...which on top of the changing ip makes 2 extra steps just to publish, and I lose some of the built in site management features of dreamweaver.
I realize that not everyone has a router but they not uncommon. I am sure this will come up again for you.
Unless something can be done I guess will move on and look for another host and let you focus on your existing customers.
The good thing is that we have learned a few things which is never a bad thing and if it comes up in the future for you...you will know what the problem is.
I will wait for your response before making a decision.
We brought in an outside security firm to increase the security on our systems at a very significant cost. This was done because 2 of our boxes were hacked within the last 60 days prior to the change.
They determined that all intrusions occurred on the higher Ports 1000 - 5000 those are the ones that passive mode creates a connection to.
I am truly sorry that this has posed a problem for you but we will have to stick to this policy in order to ensure security for all our customers. If you need any assitance in finding another good host that meets your requirements, I could definately help.
No, we are able to connect from our office to the servers in Atlanta through routers just fine. This issue is only a problem with NAT. And by the way, there are some FTP programs that work with NAT. Maybe a little more research could yield some results
I should have been more specific and saying Nat..yes. but that is what most people at home using your service would be using.
wineisgood...a firewall is not the problem.
Well after 2 hours of searching I found none that specifically work with nat, however as I said, bftp will allow me to manually enter my isp's ip which solves the problem but as I mentioned..it's dynamic and I lose some site management benefits of dreamweaver.
It would be great if there was a program that could work as a layer in between the ftp and the nat router.