Recent content by GTHMPSN

I have also noticed that if I access the mail box ladies@whateverdomain through the control panel I am unable to view the email like I am for all the email accounts I have created. Tells me I need a password, but I am able to view the other email accounts without a password.

I am finding new email address of ladies@domain. It is on different accounts and apparently it is sending spam. It is not on all the accounts. I get an Abuse TOS email fromJodohost that the domain mail service is suspended. Anyone getting this? Both were emails "Personal Assistant Job -...

I can understand that, but that wasn't what support said. "We do not keep email backup. " was the reply in the ticket. The user does not have access to the control panel, only me. The only thing done in the cp on the 10th was to create an ftp account for a different domain. I am pretty...

We went into the control panel today and a customers domain is missing. I check with live chat and they have it from 3 days ago but not now. ?( They tell me to place a support ticket to have it restored. They restored it but not the email accounts. This is a package deal for the clients, the...

We really like jodohost. The product is good and if you have issues they always get resolved. I guess my concern is as a reseller the one thing I need is clear and accurate communication, especially when it comes to support. For example, this time, I opened a ticket and received the auto...

Hey Guys, Jodohost always seems to take care of the problem, but it always seems I have to post in order for someone to fix the problem. I submitted a ticket OQU-62457-282 about 5 hrs ago, in about an hour I received a standard response, "We working on your concern and kindly ask for your...

Thanks, It does work now. Your help is appreciated.

Stephen, if this SSL problem is to specific machines can they move my account to a different machine? This is the second day of no SSL. Dangerous for me.

see, now that is why I like jodohost, the info about the issue you provided does help. It makes having a problem a little easier to handle. Would be nice to get some of that in the tickets. We had to make some changes for our site to work without ssl but for now we are running. Thanks.

After trying to update the SSL cert I submitted a ticket because it didn't seem to update. KMQ-92096-844 The response was Wait while we investigate,will contact you. No further repsonse and now the site is total not working, as of yesterday the site worked, just gave a bad cert error. Any...

I can see that they are starting to correct them now, thaks Stephen. You guys do a great job.

thanks, I haven't heard anything on my ticket - FTW-82940-261, it is only about an hour, but what is the time frame on these corrections. I saw where you mentioned it is a fairly quick fix for a domain. thanks glen

My domains on win16 - 64.187.109.146 are not loading. Live Chat was able to start one, I also opened a ticket. Is this part of the upgrade?

I have seen comments in the outage forum about webmail being slow and possibly a limited number of IMAP connections. Lately my clients have started complaining about not being able to connect. I haven't seen anything today about there being an outage so I assume it is a resource issue...

One of the best thinks about Jodohost is its support and what seam to be a quick response to most problems. Now and then it may take a while before you receive a reply that it has been fixed, but you usually get a reply that it is being looked into fairly quick. And then there is this support...