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  1. E

    where is live support?

    mail8 issue with mail attachment sending /receiving mails using mail8 server with file attached is getting a long time. For example : 1 MB =10 minutes
  2. E

    tickets issue

    I'm sending tickets by email to [email protected] from yesterday and I have no response to it. I have not received any email about ticket creation. I think your ticket systems is not working fine with tickets received by email
  3. E

    Nobody answer me in 3 hours

    ticket RS #BDL-13791-126
  4. E

    what is happening with support

    last times support team doesn't response to my tickets, al least in 2 -4 hours. I have to send several tickets to receive response What is happening with this goog support service that jodo had?
  5. E

    my thread was deleted

    why was deleted my thread where I only asked to have some support for my issue? X(
  6. E

    a lot of domains are down

    Rs #pzc-75784-187
  7. E

    a lot of domains are down

    some on domains using ns and ns2 name servers are down, no web, no mail
  8. E

    Win29 keep us updated

    Yes , it is important, but not less than the time that the website is down. This is far too long to recover a server, almost 24 hours
  9. E

    Win29 keep us updated

    How can optimize it? There must be another way to recover a server in less time. The issue began 20 hours before it has been solved. It is a long time !!! I think you must review your recover plan In any case, thank you for your work
  10. E

    Stephen, I need your help

    Hi Stephen, It happened again today.
  11. E

    Stephen, I need your help

    I understand, thank you very much Stephen, but at least 3 days might have answered something. I do not know if you are investigating and can not find anything or is simply on standby. Thanks again for your help.
  12. E

    Stephen, I need your help

    your team is reviewing the logs since last Tuesday. Is this not too long, what do you think about this?
  13. E

    Stephen, I need your help

    Please, read my ticket RS #DIJ-10499-784. Thank you
  14. E

    Responding to ticket

    Please, respond to my ticket RS #GPU-44185-607
  15. E

    abuse on mssql11 or mssql12

    A lot of times we have detected abuse of this kind (some website is opening a lot of connections , for example) , but nobody in jodo detected it until I opened a ticket to investigate it. My websites some times is very very slow and I create a ticket and after that it is fixed but , isn't...
  16. E

    ASP.Net 4.0

    if hsphere fired all the developers, would not be appropriate to explore the possibility of change of control panel? More than a year ago you were considering this, what can you tell us about the change of control panel?
  17. E

    Safeharbor

    I know but you are not in Safeharbour list. This is about data protection and export services to Europe and Jodo is not in the list of the companies that are following Safeharbour . For resellers to comply with laws on data protection in their countries, jodo should be a company Safeharbour...
  18. E

    Safeharbor

    When safeharbor certificate in jodo? http://www.export.gov/safeharbor/
  19. E

    live chat support

    what happen with live chat? Every time I try to connect with live chat I have to wait 15-20 minutes. When I use live chat is because it is an urgent issue. Right now it is 3 AM in your side and I'm waiting for 20 minutos and there is no operator to response to me. I have doubts that there...
  20. E

    is someone working on this?

    This is my ticket: RS #BTU-99396-331 It is open for 10 hours and this ticket is open for 12 hours RS #KPY-48266-721
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