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Lots of issues again this morning. Could someone please elaborate on the cause? This is obviously a recurring issue - it there is an abuse problem please let us know so we can move critical PHP based sites to a different server. We appreciate that you can fix the issue quickly, and it does...

Thanks! Now if only I could get that kind of help and response out of Charter Communications for my internet connections...

Web16 has been either REALLY slow or not responding at all to PHP - HTML seems fine. I almost submitted a ticket several times, but most of the time it pops back up. I did finally submit a ticket this time because it's been down for quite a while this time. I don't see anything in the...

I've had similar problems with Joomla installs and different photo galleries. Since the whole point is to upload images it's not something that you can turn on and off and maintain usability. However, I've notice the problem seems to be server-specific. The same Joomla version and gallery...

Thanks for your help! I opened a ticket, and now I can see all my old tickets! Not sure what the problem was, but as usual it's fixed!

I've created a couple of tickets at the Help Desk recently - and they've been handled quite promptly! However, they don't show up in the Ticket History list - is this something I need to open a ticket for? :wink: I do get the e-mail notice with the ticket, and the reply from the help desk...

Is the help desk down? I submitted two tickets, but neither shows in my ticket history. I did get a reply already to one - so it's obviously working, maybe just not showing in the 'history' section? It shows my last ticket was updated 2-Aug-2011...maybe it was that long ago, but I feel like...

Thanks - I'll check these out! I feel like I used Pingdom before, but they didn't have the mobile app support or features they list now. I just looked back at Uptrends and Site24x7 - they were both pretty lacking when I used them, but it looks like everyone has made some major improvements...

What are you using to monitor your sites? I've tried a couple - both services and downloads- but they didn't supply an organized log like the one you posted here.

Re: IP migration completed, however some control panel URLs may take some time to res Any news on the control panel for Cluster1? Right now I can't ping 173.0.129.1 or resolve https://cp.m****here.biz/ Sites and email seem to be fine - it's just the conrol panel access.

It seems totally fine right now, no delay at all. After all these years with Jodo I should know to just wait a little bit. Almost EVERY time I've either opened a ticket or posted on the forums the 'problem' has either already been fixed, or already been spotted by Jodo and is being...

Just submitted a ticket.. And it does indeed look like a delay. In my case, exactly 45 minutes. Three test emails (from different domains), all arrived exactly 45 minutes after being sent...crazy. Anyway - I like the look of RoundCube and it is quite quick! Great upgrade! Should I...

I guess I'll have to open a trouble ticket then. Two domains are definitely NOT receiving email right now. Just checked again, plus 3 test messages I sent earlier also have not been received. Also - the RoundCube login page has a third field for 'server' - what's the correct answer there...

I noticed domains on Cluster 1, Mail 5 don't seem to be receiving email...sending seems to be fine (two domains I have under my reseller account). I saw the Network Outages thread from yesterday, and was wondering if there is an on-going issue? I just sent several messages and nothing made...

I'm not sure what the implications are, but I went ahead and changed all my database config files to the domain instead of an IP address. mysqlX.my***.*** instead of 173.0.129.24 (which used to be 204.14.104.254 - it's scary how easy it is to memorize all these IP addresses when you're...

And I'm going over ALL my remaining domains and accounts to make sure I don't get caught like this again! Thank you so much for your help!!! :D :D :D :D :D

Will do - thanks! (And I thought I'd made it through the migration without problems :) )

Is there any way to use one of the old IP's for a little longer? We have one domain that we can't get updated - the registrar is MelbourneIT and getting in touch with them has been difficult. Recovering the account info has proven impossible since the original person who registered the...

Looks like it still won't send - I guess the best plan is to submit a ticket! I did go through the same steps - verifying port 587, verifying the mail server address (even using the IP address). Switching ports - and I got the same errors as reported above. Also, this is on Mail11 / Cluster1 -...

Was this a system/migration problem? I'm curious because I also have several ZenCart installs, and have seen the same problems. I have not been able to check for other issues like emails getting blocked as SPAM yet. We're actually just working around it right now by checking the orders...