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Is the easiest way to get another, identical problem resolved to just open a ticket and reference the first ticket where they fixed it?

This is great! Thank you very much! Could you please explain what happened and what was required to fix it? As a re-seller I have quite a few sites that use Joomla - I assume this happened during a migration, and I would like to know what I need to do in case it happens again. Even if...

I'm trying to track down if this is a server issue or a site issue: The site error log is displaying: It looks like it started very early this morning. The site is based on Joomla, and has been fine. I didn't see any updates on server moves - it's using MySQL8, and it seems to...

Thanks! I still don't even know what they did! I guess at one point they had thousand of emails in their out-box. Technology can be a dangerous thing in the wrong hands!

I'm a reseller, and I think a client may have gotten themselves blacklisted.... They tried to setup a rule in Outlook - but somehow they ended up CC'ing thousands of email addresses at a time, for every incoming email ?( Now when they try to send, they are getting this email message...

Still the same errors - I replied under the trouble ticket with the logins. I did try on different browsers/computers to make sure it was not a local issue. This could be an unrelated issue, I have NOT checked the stats since the first week of October.

Yes, definitely the main issue! Thanks for getting them up! Also, it seem that both Webalizer and AWStats are not functioning - I don't know if that helps run down the problem. They are both throwing different error messages. Webalizer = 403.1 and AWStats = 401.2

Thanks for the quick response! It looks like the site is back up and running - and the file manger from the control panel also looks like it's working. However, the stats from the control panel still produce the 403.1 and 401.2 error messages.

I don't know if this was actually fixed BEFORE I posted here or not...if not, it was awfully close! It seems like every time I post a question or problem it's solved nearly before I can even explain what's going on! It's almost like JodoHost is right here at my desk.... Thanks!

I noticed a site on Win18, cluster 1, seemed to be down this morning. The file manager from the control panel also casues brings up this error. Trying to run stats from the control panel prduces a couple of different errors: HTTP Error 403.1 - Forbidden: Execute access is denied...

Thanks! The culprit was a form that needed some files and folders with 777 permissions... I did find a pretty handy PHP script that (I'm totally guessing here, I'm not an expert) must run as the httpd user, and resets all permissions on files and folders. Then I've been able to go back in...

Wow, that's really interesting to know! I was looking at the logs, and there really is a TON of Google, Yahoo Slurp and other traffic.

I was looking at the stats generated by AWStats and there are two lines at the top: Viewed Traffic and Not Viewed Traffic. The disclaimer says Not Viewed Traffic is Now, here's the question: is this normal? Viewed : 1.01 GB Not Viewed : 4.33 GB Looking back, it's pretty average...

Cleaning up some user sites that were hacked...joy... Every folder has three files, one htaccess and two .php files (the php files have a random numbers as file names, like 48672.php). The problem is, all of these files have httpd:httpd for the user/group, and some times I'm not able to...

Thanks - I will do that. I'm checking to see which accounts are affected. Older accounts seem to receive emails from MySpace just fine.

Are the MySpace domains universally blocked or blacklisted by Jodo mail servers? I've received a couple of complaints, but tonight I tried to sign up using several different domain names. The signup process for MySpace sends an email from [email protected] to verify a new...

Sounds like trying to contact the tech support for AT&T's internet service.

If we get continued bounce emails for more than a day, should we notify you? They seem to block based on the IP of the originating mail server, not based on a domain name. One specific example is my own domain, which is on mail5. From Saturday until Tuesday emails I sent to friends on MSN...

It seems that a couple of the mail servers are 'black-listed' by Mircrosoft/MSN/WindowsLive. I attempted to jump through some of their hoops, but it's evidently and IP based block, and not a domain based block.... Usually these just go away, but the latest one (mail5.m****here.biz) has...

Just thought I'd post a follow up: Tanmaya helped out with the first round of fixes for this issue, and then this morning Praveen helped out with some final issues we uncovered. As always, really quick respones from Jodo host staff - thanks! Each time I was always from the computer for an...