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What is the best way to make a final backup of all client data including emails so that the account can be disabled/deleted? The domain name in question has already been moved elsewhere. Thanks.

I would also like to report back that after becoming quite disgruntled over this issue, support and Stephen has patiently helped me resolve this issue for now. I've been with Jodohost for over 9 years now for a reason. They have always come through and made things right. While all...

One more thing that apparently hasn't been considered is who and when will update the workaround login file? The one that is being used now is not the most current which means it may have bugs, security issues, etc. It also may have incompatibilities, etc. when the other files are updated but it...

Maybe y'all don't understand the frustration here because you don't have a personal site you are working on that you can't login to. Right now, this morning, I woke up to load up a bunch of content and am ready to start driving traffic to this site. But I can't. Why? Because the plugins all...

I appreciate it Stephen but now they have reverted back to the workaround login on one site after saying that they wouldn't. They didn't notify me or anything. I went to start working on this and can't log in. This is no way to treat long time customers. You say the login is xxx one day and...

My mistake. Typo. Sorry. Mark

I was just wondering because mine was returned as undeliverable. Delivery to the following recipient failed permanently: Technical details of permanent failure: DNS Error: DNS server returned answer with no data

...that goes to senior people? helpline AT jodohost .DOT. com? Mark

Something that I am running into is that plugins and other core features on the site have no idea about the new login URL. So for example when a user is trying to login after creating an account, they can't. What is the fix for this? Thanks, Mark

Two questions: 1. Is the Site Studio on Hsphere current/updated/workable? Are people using it successfully? 2. Do you have Plesk reseller accounts available? I ask mainly because of the site builder - it looks pretty cool. Thanks. Mark

An additional question is how many WP installs could be handled on one account from a server resource view? For example if a customer needed x installs on x separate domains on their one account what would be a good limit guideline?

I'm thinking about running a "managed WP service" for small businesses where we do the installs (including necessary plugins, themes, etc.), we handle the security updates, we do the backups, etc. This will be part of larger packages we offer that include marketing, etc. The reason for my...

This may be a dumb question but here goes anyway. I've been a Jodohost user/reseller for several years and have only recently come across this problem because we are changing the CMS we use and I'm not quite sure how to handle it. If I have multiple databases that all use the same database...

Thanks Tanmaya. I have opened a ticket. Mark

Hi, Do you have any domains blacklisted on your servers so that your customers cannot receive email sent from those domains? I was receiving email from aweber.com before (it's a company that allows people to use their services to send newsletter emails) but haven't lately. It's not showing...

Billing? Turn it off, turn it off!!! :):):) Thanks for the update. Mark

Ok guess I'll open a ticket. I get the login page but when logging in it never does - I get an "internal problem" or something similar message. Thanks.

Are the control panels still down because of the DDOS attack?

Thanks for the information. Mark

I need to get in touch with someone outside the help desk that can hopefully help me with a recurring technical issue that they can't seem to handle for some reason. What's the best way to do that? Thanks, Mark