Can email statement include the account being billed for?

Discussion in 'Billing Support' started by skypanther, Jun 3, 2009.

  1. skypanther Exalted Code Master!

    Would it be possible for the billing emails to note the account that's being charged? I'm a reseller. I have more accounts than my plan, so I get billed annually for each account. That's fine. But, I never know which account I'm being billed for. I'd like to be able to reference my client's account so I can keep my accounting clean.

    I know this information is in your system. I've emailed you in the past and been told which account was associated with the bill. I think it's just a case of updating the email announcement template.

    Thanks,
    Tim
  2. praveen Guppy

    You can get this details under your reseller account. Please login to your reseller account. Go to Billling >> Billing Statements. There you will see your billing statement details. Click on any of one of them. There you can click on $ icon to get details about charge.
  3. Gurmeet Guest

    Billing Statement always include the Statement details, which can also be check from your reseller control panel > billing menu > billing Statements. You can contact us for any clarification regarding the same, if something not clear through billing statements.
  4. skypanther Exalted Code Master!

    I finally had a chance to check these out. The statements you two refer to are for my overall reseller hosting account...my annual fee. What I'm referring to is the bills I receive for the individual CP accounts that are over my plan's limits. I have a valuehost plan and have more accounts than that plan includes. So, I get an bill for $12 for each account each year. But that bill email does not state which CP account it goes with.

    In the reseller panel, I see only my plan charges. Not these overages. In my admin panel, I see only what my customers owe me, which doesn't correlate easily with what I owe you.

    What I'd like is for that email to say which cp account it goes with.

    Tim
  5. Gurmeet Guest

    In your Reseller Login > billing menu > billing statement, each recurrent reseller charges has a Green $ sign, when you click on this $ sign you will get statement details.
  6. skypanther Exalted Code Master!

    I'm not being clear I guess. It's the $12 Jodohost is billing me, not what I'm billing my customer. I get an email that says you've billed my reseller account $12. But, it doesn't say which CP account that charge goes with. That's not something i configure in my control panel because it's your control panel billing me. I need you to edit the notification emails to include the cp account information.

    This is what I get from the sales at jodo email address:

    I'd like that email to also include a notation of which control panel account, not reseller account, the charge goes with. HSphere must know that info because it's tracking the fact that the account needs to be billed.

    Tim
  7. Gurmeet Guest

    i have edited my post.... Please check.

    However, i am not able to find any option by which we can include any more clarification in billing department. I will check with Paralllels team and update..

    But till i do the same, you need to check the clarification :-

    In your Reseller Login > billing menu > billing statement, each recurrent reseller charges has a Green $ sign, when you click on this $ sign you will get statement details.
  8. skypanther Exalted Code Master!

    Oh! I didn't see that even though I looked like three times. Thanks. That helps. Editing the email would be fantastic. But if you can't, I can live with this.

    Thanks,
    Tim
  9. alinaboom Guppy

    Can email statement include the account being billed for

    My account has been blocked despite having ˆ8.12 in SkypeOut credit. Ive submitted two support tickets but to no avail / no response. Does anyone have any ideas how I can get this re-enabled?

    Thanks,
    Wrangles
  10. akshay Administrator

    Hello,
    Let me know ticket no please, so that we can check it.
  11. Stephen US Operations

    We do not deal with SkypeOut at all, are you sure you are at the right place?
  12. gurocklml Guppy

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