Can email statement include the account being billed for?

skypanther

skypanther

Exalted Code Master!
Would it be possible for the billing emails to note the account that's being charged? I'm a reseller. I have more accounts than my plan, so I get billed annually for each account. That's fine. But, I never know which account I'm being billed for. I'd like to be able to reference my client's account so I can keep my accounting clean.

I know this information is in your system. I've emailed you in the past and been told which account was associated with the bill. I think it's just a case of updating the email announcement template.

Thanks,
Tim
 
You can get this details under your reseller account. Please login to your reseller account. Go to Billling >> Billing Statements. There you will see your billing statement details. Click on any of one of them. There you can click on $ icon to get details about charge.
 
Billing Statement always include the Statement details, which can also be check from your reseller control panel > billing menu > billing Statements. You can contact us for any clarification regarding the same, if something not clear through billing statements.
 
I finally had a chance to check these out. The statements you two refer to are for my overall reseller hosting account...my annual fee. What I'm referring to is the bills I receive for the individual CP accounts that are over my plan's limits. I have a valuehost plan and have more accounts than that plan includes. So, I get an bill for $12 for each account each year. But that bill email does not state which CP account it goes with.

In the reseller panel, I see only my plan charges. Not these overages. In my admin panel, I see only what my customers owe me, which doesn't correlate easily with what I owe you.

What I'd like is for that email to say which cp account it goes with.

Tim
 
In your Reseller Login > billing menu > billing statement, each recurrent reseller charges has a Green $ sign, when you click on this $ sign you will get statement details.
 
I'm not being clear I guess. It's the $12 Jodohost is billing me, not what I'm billing my customer. I get an email that says you've billed my reseller account $12. But, it doesn't say which CP account that charge goes with. That's not something i configure in my control panel because it's your control panel billing me. I need you to edit the notification emails to include the cp account information.

This is what I get from the sales at jodo email address:

Dear Tim,

This letter informs you of how much was accrued/charged for the following operations:
Login: XXXXXXX
Account ID: 12345
Plan: ValueHost
Order: #null

Charge to Credit Card MC # xxxxxxxxxxxxxxxx Exp. 06/2010 $12.00


TOTAL: $0.00
YOUR CURRENT BALANCE: $0.00
Click to expand...

I'd like that email to also include a notation of which control panel account, not reseller account, the charge goes with. HSphere must know that info because it's tracking the fact that the account needs to be billed.

Tim
 
i have edited my post.... Please check.

However, i am not able to find any option by which we can include any more clarification in billing department. I will check with Paralllels team and update..

But till i do the same, you need to check the clarification :-

In your Reseller Login > billing menu > billing statement, each recurrent reseller charges has a Green $ sign, when you click on this $ sign you will get statement details.
 
Gurmeet said:
each recurrent reseller charges has a Green $ sign
Click to expand...

Oh! I didn't see that even though I looked like three times. Thanks. That helps. Editing the email would be fantastic. But if you can't, I can live with this.

Thanks,
Tim
 
Can email statement include the account being billed for

My account has been blocked despite having ˆ8.12 in SkypeOut credit. Ive submitted two support tickets but to no avail / no response. Does anyone have any ideas how I can get this re-enabled?

Thanks,
Wrangles
 
Hello,
My account has been blocked despite having ˆ8.12 in SkypeOut credit. Ive submitted two support tickets but to no avail / no response. Does anyone have any ideas how I can get this re-enabled?
Click to expand...
Let me know ticket no please, so that we can check it.
 
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