Discussion on Jodohost moving ahead - Resellers

Discussion in 'H-Sphere Reseller Hosting' started by Stephen, Jan 13, 2011.

  1. Stephen

    Stephen US Operations Staff Member

  2. antic

    antic Perch

    Well, you guys are going from strength to strength! Congrats on the new data centre, and your success in these economically difficult times. I hope the working environment and quality of coffee is also an upgrade for you guys, you deserve it. :)

    Just wondering, being in Oz, pings are never too flash to US servers. Is there a web site or IP running on the new network you can point me to, so I can see if there's any change in pings? I expect it to be the same, but just curious.
  3. Stephen

    Stephen US Operations Staff Member

    jodohost.com is running from Waco for about a month now :)
  4. antic

    antic Perch

    That's interesting.. the ping to a client's existing site is ~315, but ping to jodohost.com is ~295. This is from Perth, of course, most isolated city in the world. :) I gather the slight improvement is probably just that jodohost.com isn't running on a shared server.
  5. Stephen

    Stephen US Operations Staff Member

    I don't think that is the case since it is running on the same platform as our other servers in Waco, not dedicated. We haven't run jodohost.com on a purely dedicated server now in years, in Miami it was run off of winsd1.

    Win11.g********.com win12.g********.com and win13.g********.com along with mssql4.g********.com are all up and running here already as well.

    Add to that all the HyperV WinVPS servers and a good many Virtuozzo now as well.

    Right now Waco is all on 173.0.xxx.xxx IPs, if you see a 66/67/64 or a 204 IP, it is in Miami, not Waco.
  6. antic

    antic Perch

    Cool. Well, a 20ms ping improvement is nothing to sneeze at, that's great! Feel free to move closer any time you like. We have great beaches down here. :)
  7. skypanther

    skypanther Exalted Code Master!

    So the email said something about IPs needing to change. What about sites with dedicated IPs and SSL certificates? I have a couple. Am I going to need to buy new certs?
  8. Stephen

    Stephen US Operations Staff Member

    IPs will change, but SSL certs can be moved/exported without issue :)

    good, important question there.
  9. SubSpace

    SubSpace Bass

    Will all IPs be changing?

    I have a VPS server in the - range. The machine has an IP-based trust with a network of servers that I will need to update. This might take a while, so I would like to be notified ahead of time if a new IP needs to be assigned.
  10. tanmaya

    tanmaya APAC Operations Staff Member

    Yes, all IPs will change.
    Keep an eye on server migration status page to know about the change ahead of it. We will also send out a mailer when tentative dates are decided upon.

  11. Could you please provide us with some "insight" or preparedness steps as to what is required for us to change Our Customers' Dedicated IPs and the SSLs.

    It is my understanding that JodoHost will transfer the certificates, behind the scenes. Is this correct?

    Can you tell us how these two items, 1) change in Dedicated IPs and 2) transfer of SSL certs. will be effected (if at all) in terms of outage. requirements from us (resellers) and from out clients, SSL issuers, and ecommerce/payment processes. And what would be the expected legacy lifespan for old IPs to be lingering around.

    (we have two SSLs needing to be renewed this month and it would be great if this can be done with out incident)

    Just want to be sure we can have our ducks in a row, on our end. Thanks ./A
  12. Stephen

    Stephen US Operations Staff Member

    1.) Change in IPs will not affect much if they are using your nameservers, as we aren't picking up servers and driving them, they will be changing in a live manner such that both are running, this means there doesn't have to be any downtime. The IPs needed for the change on your nameserver part will be sent at a later time, which we will give notice specifically for this change.

    2.) We will arrange the export and import of SSL certs for those that are not expired(many people having expired ssl installed) right before the IP changes go live to the system.
    3) Since it is a change of servers and not just IPs, once DNS swaps it will be live on the new services, and the old won't be needed any longer, we will keep the 'old' server up to 72-100 hours past the time of migration, and then we can do as needed IP redirection for up to a week if needed after that.

    On the note about renewing, go ahead and do that when you need, only time that would be a bit unfortunate would be to wait till it is expired fully and we have the server in transition point, so if it can be extended before the migration start, that will be all the better.
    All these questions are a big help to us in what we will include in future mailings, so thanks to all asking.
  13. AndyLL

    AndyLL Perch

    I'm a little concerned. My websites had to have write permissions set for .Net 2.0 and it looks like those were gone on Win 7
  14. Stephen

    Stephen US Operations Staff Member

    We will work on that as best possible, but coordinating this via ticket on the scheduled times for moves would be good as well.

    there will undoubtedly be hiccups, but the final result will benefit us all with new hardware, new resources, new options in the future, and a lot more.

    Win7 was also moved differently, first restored from backups which unfortunately some marked read-only making permissions a mess, we won't be moving other servers this way, that was because at one point we weren't sure win7 was going to be stable enough to move files on a scheduled manner, until we found the main source of problems and it became more stable, but still had some issues.
  15. AndyLL

    AndyLL Perch

    Hopefully the rest will do better then Win7.

    My site there lost FTP permissions which got fixed but I'm still going back and forth with support to get the other permissions set.

    I still have about 40 clients on shared... I was only going to move them to my VPSs per their request.
  16. Stephen

    Stephen US Operations Staff Member

    ah ok those permissions are indeed due to the restore process and not the normal file transfer we will be using here with others.

    The issue on it is that for some reason on 2k3 we can't set the one setting globally for your user, it just doesn't want to stick, we have to go through every folder setting them, a real pain.

    This happened in one other file level restore before.
  17. AndyLL

    AndyLL Perch

    This is what I have to do on my VPSs and it is a pain... no way to set a bunch a directory permissions at once.

    I'll give a list of folders that have to be set next time.
  18. Stephen

    Stephen US Operations Staff Member

    Just as a FYI normally you can go to 'advanced options' and set it to replicate the file permissions to all, in 99% of cases this works, but from the file level backups they are marked read-only for some odd reason, and even unchecking that tag doesn't stick on the subfolders.
  19. Stephen

    Stephen US Operations Staff Member

    We've sent notice to all resellers and shared customers today that a migration will be occurring from Friday to Monday for website and databases. DNS and mail will NOT be moving over this period.
  20. Stephen

    Stephen US Operations Staff Member

    Copy of email was similar to this:

    As we informed earlier, JodoHost is moving to a new cloud based elastic/flexible environment in our Waco, TX Datacenter. This is on a completely new and powerful hardware platform; It is expected to improve overall application performance and uptime.

    We will begin this maintenance on Friday the 28th at 10PM Eastern Standard Time; it will run until Monday morning. During this time your website content will be moved completely and automatically to the new platform, this will not need your intervention but during this time your control panel may be unavailable to make changes.

    We will not be moving mail or DNS servers during this period, only web site and database content. There will be a possible 1-4 hours of outage of these services during this time. We will strive to copy all custom permissions settings, however if you had any custom setup on your website you may wish to check on it periodically during this process and ensure that all has made the move successfully.

    Being JodoHost Reseller, we would like you to inform your end users accordingly. As for the most customers who are just using JodoHost DNS servers, or your reseller DNS server, the move process will be transparent. If you have any end user or users who are using third-party name servers(not your reseller nameserver aliases), the DNS records must be modified at their respective DNS service provider to point to new IP addresses at the completion of the server move on Monday morning. This change is not expected to bring down web applications as it will continue to run from old IP in Miami and new IP in Waco for 2-3 days of server move to Waco.

    To help you with ready reference on Old and New IPs after migration, we have developed an IP migration tool, which is made available at http://status.jodohost.com . You may help your end users to map their old IPs with new with the help of the IP listed there and suggest your end users to do the necessary changes at their DNS service provider. If the old IP address is not listed there, it means the server is not yet part of move process. We will be providing status updates on our Support forums at http://support.jodohost.com and via Twitter at: http://www.twitter.com/Jodohostcom

    After the move is complete, all of our resellers will automatically start getting following resources :

    Disk Space Monthly Transfer
    Lite Host 6GB 75GB
    Value Host 12GB 150GB
    Silver Host 24GB 300GB
    Gold Host 36GB 450GB
    Platinum Host 48GB 600GB

    JodoHost expects availability of the above mentioned resources by the end of February 2011

    If you or clients are using dedicated IPs for SSL or using third party name servers (again, not JodoHost or direct reseller server aliases), our Customer Service will guide you on how move on new IPs.
    Please feel free to contact us on Live Chat from the home page of www.JodoHost.com or write us at [email protected] for any help required.

    Customer Service Team

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