Hsphere and websites not working

Discussion in 'H-Sphere Reseller Hosting' started by mrwacc, Jan 31, 2011.

  1. mrwacc

    mrwacc Guppy

    Our hsphere has not worked all day today, was able to login to the beginning but after that nothing, now it doesn't work at all. ALL of our websites are down and have been all day. When will these issues be fixed?
  2. Gurmeet

    Gurmeet Guest

    Presently CP is down for maintenance. However please PM me your account user name or domain name, i will check the same.
  3. mrwacc

    mrwacc Guppy

    user name: mrwhitehall

    acct#: 2049460
  4. Stephen

    Stephen US Operations Staff Member

    Are you on cluster1 web10 by any chance? That server had a RAID card and drive failure (possibly card went and took drives out corrupting them), but we've since restored it, and that is also why the control panel is/woudl be down.
  5. abhishek

    abhishek Administrator Staff Member

    We also request you to provide me domain name(s) in PM.
  6. mrwacc

    mrwacc Guppy

    whitehallanimalcountryclub.com
    waccgrooming.com
    melodymanordoggroomingsalon.com
    semartinphoto.com
    scottemartin.com
    scottemartinconstruction.com
  7. mrwacc

    mrwacc Guppy

    whitehallanimalcountryclub.com
    waccgrooming.com
    melodymanordoggroomingsalon.com
    semartinphoto.com
    scottemartin.com
    scottemartinconstruction.com


    hsphere is still down!!!!
  8. tanmaya

    tanmaya APAC Operations Staff Member

    Please check your service domain registration status with your domain registrar. I'm here and available to offer any help needed, however this is beyond our control.
  9. tanmaya

    tanmaya APAC Operations Staff Member

    Your child name server (name server glue records) appear to be not working either, and a bit strange NS records it has right now.
  10. Stephen

    Stephen US Operations Staff Member

    just to mention, Hsphere is in fact up, and has been for a while on both clusters.

    You have a DNS entry like this making the issues:

    PLEASEDROPTHISHOST15153.MRWHITEHALL.BIZ

    it is outside of our ability to fix, as it looks to be something godaddy has done.
  11. mrwacc

    mrwacc Guppy

    we are mrwhitehall.com

    we don't have godaddy at all.

    we do not have mrwhitehall.biz
  12. Stephen

    Stephen US Operations Staff Member

    Well, I just looked up for domain that you listed here publicly so I was going by what is in use as DNS servers on your domain, if those DNS servers are wrong, that is exactly the problem, and it is not something we can fix, because we don't set DNS servers on client domains.

    'Wild West domains' is Godaddy

    http://whois.domaintools.com/mrwhitehall.com

    ICANN Registrar:
    WILD WEST DOMAINS, INC.
    Created:
    2006-04-06
    Expires:
    2011-04-06
    Updated:
    2010-01-21

    Registrar Status:
    clientDeleteProhibited
    clientRenewProhibited
    clientTransferProhibited
    clientUpdateProhibited

    Name Server:
    NS1.MRWHITEHALL.COM (has 18 domains)
    PLEASEDROPTHISHOST15153.MRWHITEHALL.BIZ (has 24 domains)


    As you can see here, one is .com and one is .biz, that is what your service domain is set to, service domain having invalid DNS makes ALL down for you, and your clients, but not for others, as they aren't using this invalid DNS.
  13. mrwacc

    mrwacc Guppy

    we don't own mrwhitehall.biz

    I was just in our account where all of our website name are with our registrar and we don't have mrwhitehall.biz anywhere.

    Both of our DNS server names have your ip's behind them.
  14. Stephen

    Stephen US Operations Staff Member

    Hello,

    I am just reporting what godaddy(wild west) is publishing, it sounds like you need to call them and ask why they have an old/bad/nonexistent DNS record put out live?
  15. mrwacc

    mrwacc Guppy

    Ok, here it goes, when we got your email for the move from Miami, FL to Waco, TX. I saw where it said to look up the new ip's, so I did, big mistake on my part, I changed them to the new ip's that is why the websites stopped working. So I called your service people and was told to change the ip's back, so I did, now our websites are working but H-SPHERE is not now. Are you doing more work on the h-sphere? Please let me know.
    Thank you!!!:
  16. Stephen

    Stephen US Operations Staff Member

    Yes, Hsphere is currently down.

    This move now is ONLY DB and WEB. DNS servers will change later with a 2nd announcement saying what is needing to be done for that with some howtos and the like on those matters if possible.
  17. mrwacc

    mrwacc Guppy

    Thank you. Have a wonderful day.
  18. Stephen

    Stephen US Operations Staff Member

    We are updating the Network Status on this each update, and also on twitter.

    In addition to that, we'll be sending an email in the next 12 hours as an update to all on status, progress, and plans.

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