network issue

Discussion in 'H-Sphere Reseller Hosting' started by equanimity, Feb 1, 2013.

  1. Stephen

    Stephen US Operations Staff Member

    yes I know, the node is up but the network is not passing traffic at all :( I am working on a switch change now.
  2. Stephen

    Stephen US Operations Staff Member

    whew, I reloaded the switch config and rebooted it, things are up!
  3. Bunchadogs

    Bunchadogs Perch

    The Network Outages thread says one or more switches are not working - maybe we're getting close.

    I hope Stephan/Jodo follow up on this with some info on what might be done to protect against this in the future.
  4. ErikP

    ErikP Perch

    Got a ping response from mail8!
  5. JoeS.

    JoeS. Perch

    allright allright allright...we get mysql8 up and we'll be in business.
  6. Stephen

    Stephen US Operations Staff Member

    still having an issue with dns server answering even though it is up on the console node.
  7. Stephen

    Stephen US Operations Staff Member

    The CL1 namservers replying now.
  8. ErikP

    ErikP Perch

  9. Bunchadogs

    Bunchadogs Perch

    MySQL8 seems to be lost still...
    It's odd too - I have its IP as .24, but when I ping it responds as .42.
  10. equanimity

    equanimity Perch

    any news? there are not updates about the servers that are down
  11. tanmaya

    tanmaya APAC Operations Staff Member

    primary nameservers should work for now. We are working on rest.
  12. Stephen

    Stephen US Operations Staff Member

    We are owrking on it down to some having netowrk issue now.
  13. tanmaya

    tanmaya APAC Operations Staff Member

    All nameservers should be up.
  14. Stephen

    Stephen US Operations Staff Member

    thanks everyone for input, directions, questions etc. I really enjoy having customer feedback even in the hard times like today.

    Yes there was a bit of a chain of events, and one thing triggered the rest. i will release it all publicly but in a document sometime tomorrow after I've relaxed and let my heart settle from this, but it boiled down to the 2nd circuit I used was in the panel on the wrong phase of power by the electrician. the subpanel is actually a multi breaker panel fed from the UPS. At the UPS the subpanel breaker set tripped because of this circuit I moved to last night being on the wrong phase overloaded one of the 3 phases, and it caused them all to trip.

    With my approval the elecrician put blank breakers in the remaining spots in the panel so that a phase cannot be overloaded like that again.

    This was NOT US overloading our circuits, we run at 80% or less spec, it was due to the panel breaker hookup being on the wrong phase to begin with, since we are not elecrictians we do not generally double check their work but I think I will ask and verify in future circuit installs in any case!
  15. schooner

    schooner Perch

    We are still down. Are things still being fixed? Can't tell from the forum if all is assumed fixed or not but our sites still won't load. Www.flitelab.com for example. Looks like no SQL connection?
  16. schooner

    schooner Perch

    Anyone? No response here or to ticket. Not sure what to do
  17. Stephen

    Stephen US Operations Staff Member

    Should not be down there, do you have a ticket ID?

    The only server still with an issue is the MAIL4 CL2 one.

    Actually there is an issue with the mail sending on the ticket desk as well.
  18. Pratik

    Pratik SkyWalker Staff Member

    The site is now up and running it was the mssql database were recovering and causing a some load on the server which is now stable. The sites should run fine.
  19. Stephen

    Stephen US Operations Staff Member

    It seems it is actually coming and going, and seeing aobut 15% packetloss between win15 and mssql7 where it is, in addition to this seeing packetloss between myself and win15, so seems win15 nic may be the one with packet loss!
  20. Stephen

    Stephen US Operations Staff Member

    Issue with ticket, AND packetloss on network to SQL, RESOLVED.

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