No email

Discussion in 'Email Support' started by Mycroft, Aug 23, 2011.

  1. Mycroft

    Mycroft Perch

    Hi,

    I don't seem to be getting any email at my domains. I can send but nothing comes in. I emailed a ticket, but I have no way of finding out if anything is happening since my Jodohost email isn't working.

    Regards,

    -Jim
  2. Stephen

    Stephen US Operations Staff Member

    Hello,

    Just wondering here did you update dns to the new ip address starting with 173?

    Email is the first to show problems on dns
  3. Mycroft

    Mycroft Perch

    I'm not sure what you mean. At the moment I'm just using webmail.

    I have my DNS provider pointing to NS1.JODOSHARED.COM and NS2.JODOSHARED.COM for DNS. In hsphere my domains are pointing to 173.0.141.163.

    -Jim
  4. Mycroft

    Mycroft Perch

    Also my MX record is pointing to gw-mail.jodoshared.com which resolves to 204.10.107.118.
  5. Stephen

    Stephen US Operations Staff Member

    that is quite odd we had fixed all those, but in any case, this is fixable.

    Go to the dns manager, remove that mx record with the delete icon, then hit the 'restore default mx records' icon and it will resolve.
  6. Mycroft

    Mycroft Perch

    Assuming this works, is there a way to recover the emails that were lost in the last 12 hours or so? I'm expecting a few important emails.
  7. Stephen

    Stephen US Operations Staff Member

    since it wasn't answering, email servers will re-attempt to send.
  8. kjtfs

    kjtfs Guppy

    I am having similar issue. I am not getting any emails to my domain. I did the remove MX and restore trick but still not getting any emails (they are still getting bounced back when I send them from external email client). I have tried making a support ticket about 2 hours ago but it is not showing up in my open ticket window so I am not sure if it is working or not. Any suggestions?

    Thanks,
    Keith
  9. Mycroft

    Mycroft Perch

    Sorry one more question. My main domain name is returning mail.jodoshared.com for its MX record, but I have a domain alias that is still resolving to gw-mail.jodoshared.com.

    (I tried this after I made the change from a network that I had not used previously so it's not a result of caching)
  10. Mycroft

    Mycroft Perch

    Never mind. I figured it out. I had to go into the alias in the control panel and follow the same instructions. Thanks for the help!
  11. Stephen

    Stephen US Operations Staff Member

    I am having linux techs to check why out of blue this is going to old IP again.
  12. bro

    bro Perch

    In my reseller admin control panel, under E.Manager/DNS Manager/View Zone Instant Aliases, the 'Custom DNS records for DNS zone .....net' shown the old IPs for all the gw-mail servers except gw-mail5.
  13. Stephen

    Stephen US Operations Staff Member

    Domains should not be using them however. But if you wish to change just to be sure, feel free :)

    each one should match the corresponding 'mail' server.
  14. kjtfs

    kjtfs Guppy

    Stephen any update with my issue? Still can't see anything in the support ticket even though I have submitted 2 of them.

    I am having similar issue. I am not getting any emails to my domain. I did the remove MX and restore trick but still not getting any emails (they are still getting bounced back when I send them from external email client). I have tried making a support ticket about 2 hours ago but it is not showing up in my open ticket window so I am not sure if it is working or not. Any suggestions?

    Thanks,
    Keith
  15. Stephen

    Stephen US Operations Staff Member

    the current helpdesk requires your email to be working to parse tickets, I know it is a bit 8o sometimes.

    After this migration is complete Tanmaya and I will be putting a lot of time into the helpdesk matters, which we are well aware. Cerberus continued on producing new versions, but none capbable of what the 'xsp' product they produced for a short time did, which left us stuck in a lurch. We are doing to have to move to a new version and change the way operations work to make this change, but it will be worth it, and help eliminate problems like this unable to create a ticket when an email based problem.

    now asf or current matter, it sounds to me like the source you are trying to mail form has a dns cache of old, I'd imagine it will flush soon and you should see mail coming from other sources soon as well.
  16. kjtfs

    kjtfs Guppy

    Thank you.
  17. stump

    stump Guppy

    Having the same problem with my domain. emails stopped coming in sometime last night. I reset the MX record and it's still happening. Emails come in intermittently and now I'm getting delivery delayed messages.
  18. Stephen

    Stephen US Operations Staff Member

    The mails coming in, means it is simply DNS propgation now, and delayed same, it iwll queue for resend.

    Now we have discovered what did this, we had fixed this manually before, but on CP migration it redid DNS zones, from the database, and some of the gw-mail entries returned to old, on the actual DNS server.

    (due to manual change it showed old ip even on screen for resellers, but not that in reality) We are working to resolve this again.
  19. Stephen

    Stephen US Operations Staff Member

    We have redone the manual fixes, and mail should be flowing, we know at moment that gmail and internap still have some dns cache due to testing.
  20. kjtfs

    kjtfs Guppy

    Hello,
    I am still having issues and not getting any email. It has been over 24 hours. My site is also down, I figure that is related. And again I can't make a ticket regarding this. Is it still a DNS issue?

    Thanks,
    Keith

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