Web15 frequent problems

Discussion in 'H-Sphere Reseller Hosting' started by bro, Apr 9, 2013.

  1. Bunchadogs

    Bunchadogs Perch

    Web15 hasn't been able to server a pretty basic HTML site all afternoon! Early today it was up while SQL sites were down, but around noon it was down as well.
    Hopefully something will get things at least back up to serving pages!

    I know it would be frustrating to WordPress users, but blocking wp-login.php seems totally justified at this point.
    Much better to have sites up and not update-able than have everyting down!
  2. Stephen

    Stephen US Operations Staff Member

    We fully agree, and doing that!

    Seems wordpress will have some very angry discussions coming soon, and likley will lead to a much better wp-login process in the future!
  3. Stephen

    Stephen US Operations Staff Member

    Web15 is finally seeing greatly decreased load and looking good :)
  4. Bunchadogs

    Bunchadogs Perch

    Woohoo! I'll be interested to see how this shakes up Word Press and all the other CMS scripts.

    It is interesting that the new Joomla versions have a MUCH easier update process - basically just a one-click process, right from the admin panel.
    It's so easy even end users can do it! That was one of the big hurdles in the old 1.5.x versions.
  5. cdog

    cdog Perch

    This attack must be quite random, I followed stephens link to the wht forum and can see how idespread the issue is, I have some other wordpress sites hosted both in the U.S and Australia that so far seem unaffected by this. Fingers crossed here. I can aonly assume that any sites/cms/shopping cart etc using the database servers are also down.

    Wordpress also has the 1 click update but getting customers to do it regularly is another thing. We also find many designers go and change the core wordpress theme files so when the customer updates the wordpress version the designers code gets overwritten
  6. cdog

    cdog Perch

    Any idea when the worpress admin areas will be available for customers? current requests return 404 error, although i'm at least happy that the front ends are working
  7. Bunchadogs

    Bunchadogs Perch

    cdog - I didn't realize WP already had 1-click upgrades...it's pretty disappointing to know they don't get used.
    I blamed the old Joomla system - which was pretty complex and really required a web savvy person- and was REALLY hoping the new system would be better.

    It's too bad they can't implement a trusted upgrade/scheduled cron job to automatically pull updates. If web designers are lazy in their skinning/customizing maybe they'd get run out of business (or learn the correct methods)! We used to be guilty of that, but we learned how to properly use the CMS - these days we don't see any problems upgrading Joomla even with some pretty crazy customized modules/components we've created. The key is learning!
  8. Stephen

    Stephen US Operations Staff Member

    I sent you a message about how to login for now. I will update techs on it as well.
  9. Stephen

    Stephen US Operations Staff Member

    The linux team has made a fix available for those needing it, we have a script we run that will fix, submit a ticket and they will get it resolved!
  10. cdog

    cdog Perch

    Is jodo sure that doing so won't break the installs or cause issues elsewhere especially for example if an upgrade takes place since the jodos fix was implemented.
  11. Stephen

    Stephen US Operations Staff Member

    If a upgrade is done, the fix will need to be reapplied, it can be done manually as well as by us, its a couple changes.
  12. cdog

    cdog Perch

    Can you or someone check ticket JH #HJU-97654-560
  13. akshay

    akshay Administrator Staff Member

    We are checking your ticket and update you again shortly with mention all details.
  14. cdog

    cdog Perch

    I've had no responses to my tickets still and the only option was to contact via live chat, can someone check the ticket again
  15. akshay

    akshay Administrator Staff Member

    We have reply your ticket.
  16. cdog

    cdog Perch

    Thanks. seems that your response emails are not getting to me
  17. Stephen

    Stephen US Operations Staff Member

    We have sent out a mass mailing today with info about this there. It has created a really large amount of tickets, and we are working all of them asap.
  18. cdog

    cdog Perch

    the fix seems to breaking the password recovery system now as well, well not break but the redirect is back to wp-login.php. Hopefully this wont last for to much longer
  19. Stephen

    Stephen US Operations Staff Member

    It has already been lifted from some servers, then put back in place temp, and we will be watching it and go with it as possible. Only a handful had it, and we were working on removing the blocks today when it then renewed a little bit causing some issues.
  20. cdog

    cdog Perch

    Has this attack finally subsided? was wondering if the worpress fix had finally been removed by support or if there is an update on when this may happen.

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