Recent content by thingwarbler

Dear Jodohost'ers: this problem is still unresolved. I'm trying to dig out from under a pharma hack on a site, and it's pretty much impossible because the permissions are not being reset on the server. Once a file/folder is owned by httpd it seems to stay that way, effectively locking out the...

Just following up on this thread: I've had this issue drive me crazy on a bunch of joomla sites where everything uploaded has suddenly become owned by httpd and subsequently completely off-limits to the account owner. The first trouble ticket I sent in on this was given the response that there...

Never seen this before -- trying to FTP to a client site on web9 cluster2, and I keep getting an error message from my FTP client that says " Sorry, the maximum number of allowed clients (100) are already connected." Now, either there's something really screwed up somewhere, or this is the...

And now the server is listed with Backscatterer.org. Can we get this fixed? It's driving my clients crazy.

Stephen, can you pls share your findings/thoughts -- i've got a client on a CF server that has seen the same issue, although this is data in a MySQL table that has suddenly started throwing those high-ascii characters out of whack. I've checked collation and charset on the db, and nothing...

Then my RIGHT NOW very livid customer must be on a different CF2 than you, because their site is largely unresponsive -- 30+ second partial load times, time-outs the rest of the time. :(

Stephen, Thx -- I know you wouldn't leave the issue dangling. But it's clearly still there -- up and down like a yoyo goes performance on the server. This AM not responding or timing out, then fast as lightning for a bit, now back to a crawl -- 30+ seconds for a page to load, even partially...

Clients are waking up and finding sites on CF2 not responding at all. I see Stephen's thread from last night w/ updates on attempted fixes, but there's nothing on there sinte 10:58PM and apparently the server has been largely unresponsive since then. Any news and a firm deadline for a...

I take that to mean "not aware of FTP issues". Okay, then the plot thickens even further. If you're only looking at a webshell issue how do I go about troubleshooting the fact that scripts on a site on the server are entirely unable to upload files to any folder on the site, even though...

After trying a ticket and some live chat, I'm still nowhere near a solution to this issue: on web8 I have a client site sitting w/ some odd FTP issues -- I can reach the account via an FTP client, but the hsphere file manager is all wonky and insists on asking for a username/password but won't...

thx, stephen. so the only way to move a domain from one account to another really is deleting it completely from account #1 and then (and only then -- after it's gone) set it up on account #2? just seems really awkward, particularly in situations where it's a) imperative to avoid downtime, and...

is it possible to take an existing domain and "reduce" it to a stopgap domain, essentially deleting the zone file + mail etc. and be left w/ the domain alias and the folder+data that was there before?

I've got a client with a domain and several distinct sub-domains that each require different packages to work optimally. I can't figure out how i'd set that up in hsphere, since the subdomains need to be established under the zone file of the main domain and there can be only one zone file...

So... you're saying there's really only the messy way left: take a backup, kill the existing account/zone during "quiet time" and then set up the new account, push the content from the backup and hope that things resolve gracefully across the intertubes to pick up the account's new home...

I'm trying to create an account for a client using a plan that's supposed to provide CF -- but first the account was assigned to win9.g********.com, which isn't listed as a CF server, and a second attempt put it on win10. Do both those servers have a 'secret' CF capability that's not obvious to...