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Phurion, I assure you the problem is being worked on and you'll receive an adequate response from Support. When requesting a URL, we usually are looking for a link to a specific page/script where we can test/reproduce the issue. A domain name many times isn't sufficient.

We are continually looking to improve the anti-spam system. However, no anti-spam solution provides 100% accuracy, and yes indeed you might be getting more false positives or false negatives depending on the type of mail your large client may be receiving. If you have a large client facing this...

indian, what Stephen is saying is that you need to supply us with complete information for us to act on the ticket. Tickets with incomplete information will take a longer time to resolve

This is an interesting study conducted by University of Michigan and HP comparing XEN (paravirtualization) and OpenVZ (virtual containers). XEN, MS Virtual Server and VMWare all use paravirtualization, while OpenVZ and Virtuozzo use Virtual Containers. The study reports that response times...

I don't beleive carbon credits is the solution either to climate change. We have a small say in how datacenters choose to power themselves, and how they choose to conserve energy. But I'd strongly support any move by any datacenter, including our provider to be more energy efficient and switch...

We have never changed prices EVER on any of our plans in the last 5 years we have been in business. Our policy is to guarantee the same price for existing clients when they signup. We have made some minor changes to our plans in the last 4 to 5 years, but they usually only affect new...

I think you can Moderate IP Addresses under the Moderation section of the CP. That means before an IP is given to a customer, you need to approve it. Check that out

Yes, you can set MAX limits http://www.psoft.net/HSdocumentation/reseller/limiting_resources.html

Has your issue not been resolved yet?

This issue affects Mail6, Mail4 and Mail5. We apologize for the issue. Mail is currently working properly but bypassing the DSPAM server

As outlined, the issue is because DSPAM1 (one of our Spam Gateways) is currently down due to a hardware problem. Mail4, Mail5 and Mail6 use this spam gateway While we fix this issue, we have reconfigured our email systems to have mail sent directly to those mail servers, bypassing DSPAM1. But...

What is your ticket #?

Dated: October 29, 2007 This thread is to acknowledge the fact the Control Panel on Cluster1 faces sporadic issues where it make become slow or unusable. We are working to fix this issue, and Tanmaya will be announcing database maintenance to fix some of these issues this weekend. Your...

I'll be looking into these issues

Please submit a ticket on this issue, we will look into it. They do work, and if they are not working in your case there must be a specific issue/bug with your filter setup.

Re: Ms Sql 2005 If it was created within the CP, the upgrade won't break it

Kensino, I apologise for the misunderstanding. And you are right, we should have given a warning. We usually have policies in place to warn customers about any routines that can effect their service. However, given an uninstallation of Plesk is rare, we didn't have a warning in place. I have...

zero, I can assure you, almost every major mail server on the internet does rDNS checks for incoming mail. If your client cannot send email to us, he or she probably can't send email to alot of places. rDNS checks prevent someone from setting up a mail server on their home PC, and bombarding...

Keniso, the plesk installation installs several free packages including the free version of SmarterMail. Uninstalling it means you'd need to install the software yourself. It's clearly mentioned on the product page (www.jodohost.com/windows-vps.asp) that the Plesk installation comes with...