i have been hosting with Jodohost for at least a couple years, and have never had any serious problems with customer service or the product. Recently I took on a client that is a larger-than-average spam recipient, so I actually had to activate the DSPAM and anti-virus (which I've never bothered with before).
Since then, that client has had persistent issues with both the anti-spam and anti-virus. Even with his own domain whitelisted, dspam still marks internal email as spam (sent from another smtp server). The anti-virus has blocked filetypes (e.g. jpeg) that were marked as allowed on his control panel. Even with spam filtering at it's lowest setting, he is still experiencing false positives and false negatives at about an even rate. I have tried submitting email to jodo for training, but honestly I can't keep that up every 72 hours. At this point my client is asking to deactivate DSPAM altogether since it is so dysfunctional.
Does anyone know if there are plans to improve this system besides just submitting training spam? Is there some kind of specialized email-only hosting that would offer better functionality for email only. I really like jodohost otherwise, but this spam filtering has pretty much failed in this case.
Since then, that client has had persistent issues with both the anti-spam and anti-virus. Even with his own domain whitelisted, dspam still marks internal email as spam (sent from another smtp server). The anti-virus has blocked filetypes (e.g. jpeg) that were marked as allowed on his control panel. Even with spam filtering at it's lowest setting, he is still experiencing false positives and false negatives at about an even rate. I have tried submitting email to jodo for training, but honestly I can't keep that up every 72 hours. At this point my client is asking to deactivate DSPAM altogether since it is so dysfunctional.
Does anyone know if there are plans to improve this system besides just submitting training spam? Is there some kind of specialized email-only hosting that would offer better functionality for email only. I really like jodohost otherwise, but this spam filtering has pretty much failed in this case.