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where?

That seems fine to me :)

Dated: Dec 26, 2006 As of last month, we have discontinued providing oracle servers to new customers. We also encourage existing customers to no longer sell oracle database services, as it may be difficult for us to service new oracle accounts. Our experiment with Oracle services was more...

In this maintenance, horde has been moved to another server. This will ensure better speeds and reliability. However to move horde off, we had to merge horde databases across all 5 mail servers. We contracted Horde's dev team to do the merge for us, but unfortunately we only could preserve...

Yes, you can do that.No restrictions

You need to use SMTP authentication when sending email through web servers. Also, if you are mass-mailing, you must fill out the mass-mailing form and send it to us. There is otherwise a 100 email/day limit per mail box

Hi 1) Yes, past 20 end-user accounts you'd be billed $0.50/mo for each additional account 2) Yes, you can customise the hsphere look to a great extent. We haven't put much effort into it, but i've seen alot of resellers doing a great job 3) all linux accounts would be hosted on our linux...

they are, but honestly we dont have more rack space to give out to customers. We are taking a new cage and will re-open dedicated services from then on

We are not selling any dedicated servers at the moment, unfortunately. If you have rented a dedicated server and want it intergated with your reseller plan, you can contact sales. We'll make an announcement regarding the availability of dedicated servers some time around februrary.

if you need more accounts/space than platinum, contact us for a custom plan. We will in the future offer a path where resellers can move to dedicated servers in a phased sort of way

Re: Support Staff... Live Chat operators may put you on hold for upto 5 minutes, but I find it hard to believe or have yet to see 20 minutes of hold unless. Please PM/email that chat transcript to me. We handle over 2000 live chat sessions a month, and close to 2000 tickets a month. And...

Re: Support Staff... You've not posted a ticket ID and there is no way I can help you. Live Chat will ask you to create support tickets in situations where the tech that can solve your issue is not immediately available. Most companies provide only level1 LiveChat support, we provide upto...

please email [email protected] with the email address you are sending tickets with. I'll check our spam filter and white-list your email address if necessary

this email was sent out to clients:

The issue has been pretty much resolved. We are back to full-speed. I am speechless and exhausted. This has been a nightmare with InterNap and our providers. We will not attempt this again. We are going to be following through this very aggressively tomorrow, and laying blame where it...

There is a massive looping issue of traffic between our router and internap causing major packet loss and loads of issues. Their engineers are finally working on it :(

we got a hold of an internap engineer. We are working on this. All our mail servers are up. However, a large number of web servers are down

Our routing is at a total mess from InterNAP. InterNAP engineers have been putting us on hold for the last hour. We are doing everything at this point to get them to work on our problem

Dated: December 08, 2006 Maintenance Window - 12:01 AM until 12:31 AM EST, Saturday Dec 09 Hardware: Core Router Reason: We will be making some routing changes that are purely software. There will be a momentary loss of connectivity as the routes reload after the configuration change. There...

yes, thats correct