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Thanks, everyone, for your input. I've passed the suggestions on and will keep them in mind for the future. As usual, this customer got incredibly upset, until I started suggesting things for him to check (because there is nothing wrong on my end). At that point, he drops it and life goes...

I've forwarded this to the customer, but haven't gotten any response. Thanks for the input.

Client is using TrendMicro PC-Cillin Internet Security 2006 (Version 14.1). I'm trying to track down whether this version uses a proxy or could be causing these SMTP problems.

Stephen, They are using PCCillin. I don't know if everyone is using it and whether they are all on the same version. I've asked the question and will post the response when I get it. I suspect the AV is the problem because I use AVG, just sent out 6 emails, each one with a 10MB attachment, and...

I have a client who constantly has email issues. What is currently happening is that they get a message saying it "doesn't go through", at which point they keep on sending the email. Then they get a message from the recipient saying that they got the message several times. This customer...

I'm waiting for it right now, trying to post a credit. Reeeeeaaaallllyyy ssssslllllooooowwwwww!

Thanks for the quick response, Stephen. Great as always! :clap2:

During testing of a notification product, I noticed that the received time of all messages sent to my JH account are 1 hour earlier than those of my other email accounts. Here are the headers for the email in question: Return-Path: <[email protected]> Delivered-To: [email protected] Received...

The last email I received on my JH account was at 3:43 PM EST. The routing errors could be the cause and might explain why I can't get into the control panels. Is it possible they could keep me out of a single email server?

Outlook errors: Task "NWSS - Receiving' reported error (0x80042108): 'Outlook is unable to connect to your incoming (POP3) e-mail server. Task 'NWSS - Sending' reported error (0x80042109): 'Outlook is unable to connect ot your outgoing (SMTP e-mail server. All attempts to go to mail4 time...

I am not able to get to mail4 through web mail or Outlook. One of my customers reported problems earlier today. I have not had any problems getting to the other mail servers, only mail 4. Is there a problem with it?

I am getting complaints from users on MAIL4 that they are having connection timeout issues and that they are suddenly getting large amounts of spam. Is there something going on there we should know about?

I've been pretty busy and haven't had a chance to get back to this, but here's the update. The site is not hosted on JH There is no *nix, and therefore no cron job. Instead, this is being kicked off by a SQL server script. I tried several different things, and found that I can set up a web...

I have a client on another hosting service who needs a daily processing job run. His hosting service has set up some sort of trigger to call a web page at a specified time each day, but they tell me that I need to set up the page to "call something that will run at [the] server." I assume I...

More refugees from that "other" company. I wonder if they're still in business? For a hoot I just went to their site and the last news item on the main page is about a bandwidth problem a year ago. What was really funny was going to their support page, which is completely blank. That's ironic...

Is ShowImage a separate DLL? I have seen this message when the page is being loaded but the class does not exist. This can be caused by a new page being added but the application is not recompiled, or if the class is a separate DLL that is not present.

I found that by changing the CDO Port option from "1" to "2" that the emails started going out to the external server (which is the CC address). Why the script works on the original site and not on this one I don't know. Both sites are on JH servers. I will be using this script on another site...

I'm getting a bit frustrated with this as I go around on it again. The last time I puttered with it for almost 12 hours before it inexplicably started working. Adding insult to injury, I'm using the script that I got working before! I have a simple contact form that is supposed to send an email...

I have been slowly moving my clients from my former hosting service, which probably began hemorrhaging customers after they botched a datacenter move last year. It's hard to know since they took down their forums after getting roasted by the customer base. There, that should be enough hints to...

They sent out an email that they had disabled all remote access to the SQL servers and would remain off until the problem was fixed. Fortunately, the only DB I have left is one a client is using for testing purposes. Unfortumately, they can no longer test the latest changes because I don't have...