Details provided in following ticket sequence including new ticket from shared account:
Ticket #38381 start: Nov 2, 2004 5:36:38 AM
Ticket #38381 follow up: Nov 2, 2004 8:23:27 PM
Ticket #38381:Nov 2, 2004 10:22:49 PM: that says I should post another ticket but then from my shared account...