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Unfortunately this solution does nothing for people like me with a user base from around the world. My problem (and also JH's problem) is there is never a good time to make updates, because it's always the middle of the day somewhere. My traffic seems to be evenly spread across all 24 hours of...

Sorry, you've lost all credibility with me. I expect this problem to be resolved, and I expect it will happen again. And when it does, this thread will have been deleted, loosing all evidence that you said it would be fixed once and for all.

If you're already looking into it, it would have been nice to have a reply to my ticket or a reply here over the last three hours. I see you're also deleting some of my posts in this thread. I don't appreciate that either.

Is everyone sleeping at JH? No response to my ticket, no reply in the forum, no one on Live Chat. Geez.

Keep getting the error: jmail.Message error '8000ffff' The message was undeliverable. All servers failed to receive the message /jmailtest.asp, line 10 Regardless of whether I use localhost or mail.mydomain.com. Ticket #41092 sent

I received a message from my site with the following header: Date: Sun, 21 Nov 2004 14:46:49 -0800 Now the time reflected above is the time EST that I triggered the message, but doesn't the -0800 indicate that the server is in the wrong time zone? Shouldn't show something like -0500?

I wasn't implying anything. I was suggesting that your claim that you will ALWAYS know about a problem before I do was perhaps a misunderstanding of the words being used. You have since clarified that you were referring only to server and essential services (you should have used more words).

You guys really have to stop using the phrase "Please check the status." It's not good English and only iritates most of us. Might I suggest "Please confirm that it's working correctly now." Once you receive confirmation then the ticket can be closed (not sooner).

Server up/down... fine. "essential...services"? I consider ASPJEPG essential as my site is useless without it. So clearly our definition of an essential service differs. You should consider everything you offer in your packages as essential. Some perhaps take priority over others, but all are...

Correction: AWStats is now working. No ticket submitted (in case you were going to go look for it).

<cough> <cough> That's not true, otherwise we wouldn't need a ticket system at all. Watch what you say Yash, you're starting to look stupid. You didn't know when ASPJPEG wasn't working, without a ticket. You don't know that AWStats isn't working for me, which is why I am going to submit a ticket...

I will NOT wait 10 minutes when something is not working before reporting it. Timely and accurate reporting of problems is essential to a support system. If you aware of the problem, simply say so. If you are not aware of it, then you will get notification as soon as possible. Monitoring does...

Yes, it's up again, thanks. Now to my new ticket...

No one available via live chat either.

Can anyone access the CP? I can't, so I can't create a ticket. Anyone?

I don't want to see more words. I want to see actions, and an improved track record. Time will tell if I'm here to see it. In the words of Nike, Just Do It.

Restoring data from days or weeks previous to the crash is considered data loss from a customer perspective. The files youy put back on my site were days old -- thank God I maintain my own code locally. You replied to another customer in the Forum here somewhere that their latest files were...

I had a problem with jmail but it has since been fixed.

Thanks Stephen, it is working now.

Then it's broken again! Warning: Cannot modify header information - headers already sent by (output started at c:\hsphere\skeleton\WebShell4\includes\functions.php:330) in c:\hsphere\skeleton\WebShell4\includes\functions.php on line 323 ticket #40864, probably related to the fact that when I...