I tried:
[ul]
[li]Usinghttp://helpdesk.jodohost.com/[/li][li]Sending e-mail totechsupport @ jodohost [/li][li]Sending e-mail to customersupport @ jodohost [/li][/ul]
The result is always the same: I get an automated response that my e-mail address is not recognized. However, my e-mail is the same everywhere and it has not been changed for years.
You are trying old ticket system. Please visit below post to know about new ticket system with steps - How to open a support ticket?
Thank you for your reply. I registered in the new help system. Let’s see how it works…