Hsphere login down

Customer Support Server/Network Issues
1

https://cp.jodoshared.com/psoft/servlet/psoft.hsphere.CP

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:

* If you typed the page address in the Address bar, make sure that it is spelled correctly.
* Open the cp.jodoshared.com home page, and then look for links to the information you want.
* Click the Back button to try another link.

HTTP 404 - File not found
Internet Information Services

Technical Information (for support personnel)

* More information:
  Microsoft Support
2

We are checking this..

3

It is working now. Please check.

4

I am still unable to access it.

5

Still showing same message :frowning:

Tried on firefox and IE. It first shows that the security certificate is different coming from hsphere.biz and asks me to verify the validity of the certificate. Then it shows the previous error page.

6

Don’t know if it is related but our domain is not getting emails:
Message:

Your message did not reach some or all of the intended recipients.

7

Please clear cookies and cache at your end and then try.

8

Psoft was performing some urgent DNS maintenance operations for jodoshared.com.

Please clear DNS cache of system if proplem persits at your end.

9

Deleted cookie and cache in IE. Still showing the error page.

The only difference I see is that previously I didn’t receive the security certificate validation message.

10

Please open a trouble ticket and mention the user name along with the password you are using.

11

Same problem here…flushed DNS cache using c:\ipconfig /flushDNS

12

I can’t get in either. After a wasted effort via LiveChat, I was also asked to submit a ticket. They even had me try a proxy server to access the CP, but got an error about the SSL certificate. Obviously this is not a user specific problem, and support knows about it, so is a ticket really necessary?

13

Its ironic. How do I file a ticket if I can’t login? :rolleyes:

14

I also cannot access phpMyAdmin, which is also accessed via the jodoshared.com domain, so something is up with jodoshared.com and needs to be corrected.

15

I was told via live chat “there is no such issue on our end”

Looks like I’m not the only one having trouble though.

16

They gave me that same song and dance when I contacted them. Then they had me try getting there through a proxy server, and it didn’t work either!

I have a reseller account and can access that CP, but the one for my shared account can’t be, so I KNOW it isn’t something on my end.

17

Go to http://helpdesk.jodohost.com/support/index.php

Maybe if several hundred of us file a ticket they will figure out that there really is a problem.

18

Psoft is investigating the issue.

19

We are aware of the issue and its simply a case of cp.jodoshared.com pointing to a wrong IP. Our support team didnt immediately notice the issue because our ISP had cached the original IP

20

Well, now that support realizes there really is a problem, I hope it gets resolved quickly. I have a lot of work to do that requires access to the CP and to phpMyAdmin.