I’ve had to give a reseller a 10 day notice to leave our services for being very abuse to our support team. This is his second time he has been warned in a year and we have taken the decision to kick him off.
He’s called our support team animals, punks, dogs and alot more. He’s insulted Deepak, Tanmaya, Ranjan and almost every indian staff member we have. He’s been rude with me and tanmaya.
he used to impersonate Atul on live chat and ask stephen funny questions. He tells us when he’s on live chat that he has a reported sitting next to him.
Every ticket of his was filled with thrash.
But anyway, he wishes to go on public forums and slander our services and our support team for being “unprofessional”. What I do request is that if you are a happy or unhappy client of JodoHost, you do your bit on letting your “genuine” opinion known of us.
Sorry to hear that Yash seems there are a few of the people out there that have nothing better to do. You’re better off letting them go their way, just remember you’re better than them.
I had to same happen to me a couple years ago, the person had nothing great to say and did nothing but complain so I reached the point and told the person I no longer wanted to do business with them. Best thing I ever did, funny thing is the guy after a month wanted to come back and well you know what, it felt good saying nope sorry.
I don’t even know how to reply to this but to say that after over a year of continual abuse from this user, we had just had enough of it. I had given the previous warning to the user after a very long chat about IIS logs of all things. I won’t get into big details but it was a very minor thing to get so upset over, and it looked to be his user doing one time maintenance that caused the sudden growth.
I like to deal with issues like this:
You have an issue let us know, we will do our best to address it and if it does not happen, we will try our best to make you happy.
We do have issues sometimes, and are very honest about them. Very few services would have forums as open as ours. This customer only forum was made at the request of resellers who wanted some openness to give their URL, etc without google picking it up, and that is really the only reason.
I have been with jodohost full time since January 1, 2005 and the growth we have experienced since then has been nothing short of amazing, there are problems along with growth, and we always try to address, correct, and prevent them from happening again. Some of these problems may be like win13, which as many of you know had some very long threads here at one point, it had a bit of abuse, and possibly a few too many users because of signups coming in so fast with other businesses closing/changing. We addressed it by not only adding more servers, but changing from dual xeons with SATA based subsystems, to AMDs with a SCSI subsystem in newer servers. We have been very pleased with these new servers and I think most customers are as well.
I am starting to ramble now, but I(and Yash, Atul, Tanmaya) have big plans for jodohost, to make us even better. We have experienced some delays in these plans as far as space for new offerings(dedicateds) go, but we ARE still working to get it done. We had planned to use a datacenter in Dallas for dedicateds initially, but decided some months back that we wanted to stay in Miami for all offerings and have a unified effort there. We have been working toward this every since, and while it is delayed it is NOT dead!
If you have comments on our offerings we welcome you to offer them up, and we will address the issues that can be addressed.
As Yash and Stephen know I’ve had more than 1 or 2 issues since joining Jodohost but at the end of the day I still think you guys offer a great service, great value for the money, and excellent and timely support and that is why I stay with Jodohost. Sure htings could be improved but there are many many hosts with far worse support and pricing. I’ve never had a bad thing to say about Jodohost in a public forum online of offline, you guys do a great job.
Being frustrated is one thing but rude and insulting is totally uncalled for behaviour and I can understand why you guys did what you did in this case.
I totally understand being frustrated, this switch is giving me headaches right now. At least its better now. But too much happened to make it become to this point, and it is still not 100% now. but better than 10% speeds.
Being an active member in lots of forums and newsgroups I occasionally see this type of behavior. It is very sad to think that some people feel so bold behind a keyboard as to insult and ridicule other people for any reason (actually there never really is any valid reason to do this)
Yash you and all of the staff should take great pride in what you do, who you are, and the way you have handled your business and clients. :clap2:
Don’t let one idiot bring you down. Tossing him is the absolute right thing to do.
I would block and suspend him immediataly per your terms. That is -------. To talk to you guys like that. Absoluty ridiciuous. Get rid of him. X( X( X(
My opinion of Jodohost couldn’t be better. I have only been with you for about 5 months as a reseller. The support is by far better then any I have seen. Live chat is usually very good, and they are always polite, even when I ask dumb questions.
I must say at first I had thoughts about dealing with a company located in India, (not because of the people) but the distance from the US. I was afraid if I needed support I’d be left hanging. As you can see that is not the case.
Sorry to hear about that customer, if I see anything posted by anyone saying bad things about jodohost, I will post my good experiences.
Thanks to all of your staff, keep up the good work,
Joe
HA HA HA.. Will I don’t sleep much I work about 18 hours a day… I actaully hired 3 people a couple weeks ago to help with Web Projects and Media and only 1 has worked out, so back to square one… 8)
That will be growing in the coming year as well. Right now it is Yash and I.
I actaully hired 3 people a couple weeks ago to help with Web Projects and Media and only 1 has worked out, so back to square one… 8)