Slow Servers?

schooner · November 3, 2005, 12:33am

Are there any issues with Jodohost tonight? Our test site seems very slow to load. http://sedmha.corl.ca/ Even Jodohost seems slow. Perhaps its a router isue somewhere.

schooner · November 3, 2005, 12:38am

Getting timeouts between me and Jodohost somewhere so that seems to be the issue.

ErikP · November 3, 2005, 12:51am

im getting an avarage of 112ms

from costa rica

schooner · November 3, 2005, 1:03am

Ping times are fine, aroung 80 here but timeout a lot. Seems to be on the net not at the server.

Stephen · November 3, 2005, 1:31am

We are getting reports ofthat now, internap is trying to track the cause.

Stephen · November 3, 2005, 2:08am

Seems that SAVVIS is the issue, thisis from their website tools:

Allows a user to view all router hops encountered in the path between an AS3561 node and a specified URL address.
traceroute to support.jodoshared.com (204.14.106.14), 30 hops max, 40 byte packets
Hop # Router Name IP Address Time
1 ges1-ethernet.LosAngeles.savvis.net 208.172.33.1 0.988 ms
2 bpr1-ae1-1.LosAngeles.savvis.net 208.172.35.9 0.508 ms
3 dcr2-as0-0.LosAngeles.savvis.net 204.70.192.118 1.411 ms
4 bcs1-so-2-0-0.Dallas.savvis.net 204.70.192.85 32.931 ms
5 acr1-so-2-0-0.Miami.savvis.net 204.70.193.185 60.702 ms
6 acr2-so-2-0-0.Miami.savvis.net 204.70.193.193 60.595 ms
7 bpr2-so-7-0-0.Miamimit.savvis.net 208.172.99.86 60.659 ms
8 internap.Miamimit.savvis.net 208.172.108.18 223.298 ms
9 border5.pc2.bbnet2.mia003.pnap.net 69.25.0.77 78.831 ms
10 ns2.m****here.biz 204.14.106.14 78.904 ms

schooner · November 3, 2005, 10:37am

Any idea on what the issue is and if it has been fixed?

schooner · November 3, 2005, 10:44am

Looks like it is still a mess from my ping plotter tests.

Target Name: jodohost.com
IP: 204.14.107.232
Date/Time: 11/3/2005 6:42:33 AM to 11/3/2005 6:44:27 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 95 0 0.0 1 2 1 [192.168.0.1] 2 86 86 100.0 0 0 0 [-] 3 93 11 11.8 9 31 11 hlfx-asr1.eastlink.ca [24.215.101.181] 4 95 8 8.4 8 236 20 hlfx-br1.eastlink.ca [24.222.79.205] 5 95 10 10.5 9 273 19 hlfxnsaldr02.bb.telus.com [154.11.184.37] 6 94 4 4.3 43 63 45 HLFXNSALBR01.bb.telus.com [154.11.7.226] 7 95 5 5.3 43 58 45 mtrlpqfbbr00.bb.telus.com [204.225.243.197] 8 95 7 7.4 43 61 45 toroonnlbr00.bb.telus.com [204.225.243.169] 9 86 86 100.0 0 0 0 [-] 10 95 9 9.5 42 66 46 CHCNIL23GR01.bb.telus.com [154.11.11.118] 11 95 10 10.5 43 169 51 dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89] 12 48 3 6.3 60 83 64 bcs1-so-1-3-0.Washington.savvis.net [204.70.192.21] 13 45 2 4.4 73 97 77 dcr1-so-3-0-0.Atlanta.savvis.net [204.70.192.53] 14 40 2 5.0 74 120 79 dcr2-so-7-3-0.Atlanta.savvis.net [204.70.192.65] 15 45 5 11.1 86 110 89 bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82] 16 43 5 11.6 86 108 88 bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86] 17 61 10 16.4 82 113 85 border5.pc2.bbnet2.mia003.pnap.net [69.25.0.77] 18 61 10 16.4 82 113 85 border5.pc2.bbnet2.mia003.pnap.net [69.25.0.77] 19 75 3 4.0 79 119 82 [204.14.107.232]

Stephen · November 3, 2005, 1:44pm

nothing too bad on your side except some telus results there, we were told things had improved some, but will followup with internap

schooner · November 3, 2005, 2:03pm

It seems a bit better today but stil lsome loss. The weird thign is that on every single ping to the server the route changes, it is not the same for each ping in a ping test cycle. I have never seen that before and I suspect it is causes delays in site load tiems since the route changes on each packet.

schooner · November 3, 2005, 2:06pm

Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:04:31 AM to 11/3/2005 10:06:11 AM

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 3   100   5  5.0   9  55  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4   100   7  7.0   9 191  22  hlfx-br1.eastlink.ca [24.222.79.205]
 5   100   7  7.0  10  98  15  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6   100   3  3.0  43  88  47  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7   100   4  4.0  43  60  47  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8   100   4  4.0  43  68  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9     0   0  0.0   0   0   0   []
10   100   2  2.0  43  69  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11   100   8  8.0  44 137  50  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    45   1  2.2  61 111  65  bcs1-so-3-0-0.Washington.savvis.net [204.70.192.25]
13    60  22 36.7  61 143  68  bcs2-so-7-0-0.Washington.savvis.net [204.70.192.34]
14    49   9 18.4  74  94  78  dcr2-so-7-3-0.Atlanta.savvis.net [204.70.192.65]
15    44   5 11.4  86  97  90  bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82]
16    45   5 11.1  86 114  90  bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86]
17    64  26 40.6  79 199  86  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
18    51   7 13.7  79  93  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
19     0   0  0.0   0   0   0   []
20    98   0  0.0  82 109  85  [204.14.108.85]

ErikP · November 3, 2005, 2:11pm

Tracing route to cr-hosting.com [204.14.108.85]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 6 ms ip1-62.ct.co.cr [196.40.62.1]
3 9 ms 8 ms 9 ms 196.40.15.214
4 10 ms 9 ms 7 ms 200.122.150.18
5 8 ms 16 ms 9 ms 200.122.150.18
6 56 ms 55 ms 56 ms sl-st20-mia-8-7.sprintlink.net [144.223.244.77]

7 55 ms 56 ms 55 ms sl-internap-122-0.sprintlink.net [144.223.245.14
6]
8 54 ms 56 ms 53 ms border5.pc2.bbnet2.mia003.pnap.net [69.25.0.77]

9 55 ms 55 ms 54 ms webhosting-9.border5.mia003.pnap.net [216.52.162
.66]
10 53 ms 54 ms 53 ms 204.14.108.85

schooner · November 3, 2005, 2:18pm

It would seem to be a routing issue with savvis. That is where we see the route changes hapening. Would laso explain why some say our site loads fast and other find it slow. Seems there are bad routes into Jodohost impacting it. Bounces between routers in Washington, Atlanta, Miami and changes each ping. Seems to be rerouting all the time to various locations which seem odd.

Target Name: cr-hosting.com
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:16:51 AM to 11/3/2005 10:18:30 AM

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 3   100   0  0.0   9  29  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4   100   0  0.0   9 235  22  hlfx-br1.eastlink.ca [24.222.79.205]
 5   100   0  0.0   9 221  21  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6   100   0  0.0  43  65  46  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7   100   2  2.0  43  94  47  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8   100   8  8.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9     0   0  0.0   0   0   0   []
10   100   5  5.0  43  92  47  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11   100   0  0.0  43 168  50  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    54   0  0.0  60 140  66  bcs1-so-3-0-0.Washington.savvis.net [204.70.192.25]
13    55   0  0.0  61 101  65  bcs2-so-7-0-0.Washington.savvis.net [204.70.192.34]
14    55   0  0.0  87 182  93  acr1-so-7-0-0.Miami.savvis.net [204.70.193.189]
15    40   0  0.0  86 105  90  bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82]
16    47   1  2.1  86 106  89  bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86]
17    46   9 19.6  79 277  93  internap.Miamimit.savvis.net [208.172.108.18]
18    57  17 29.8  79 197  84  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
19   100   0  0.0  82 101  85  [204.14.108.85]

schooner · November 3, 2005, 2:30pm

Here are the ping traces back to back, these are all one right after another and notice how the route changes on each ping.

Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:26:02 AM to 11/3/2005 10:26:53 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 3    52   0   0.0   9  26  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4    52   0   0.0   9 223  21  hlfx-br1.eastlink.ca [24.222.79.205]
 5    52   0   0.0   9 268  20  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6    52   0   0.0  43  66  45  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7    52   0   0.0  43  70  46  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8    52   0   0.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9    52  52 100.0   0   0   0   [-]
10    52   0   0.0  43  76  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11    52   0   0.0  43 174  51  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    30   0   0.0  60  92  65  bcs1-so-3-0-0.Washington.savvis.net [204.70.192.25]
13    31   0   0.0  60  83  64  bcs2-so-7-0-0.Washington.savvis.net [204.70.192.34]
14    29   0   0.0  86 170  91  acr1-so-7-0-0.Miami.savvis.net [204.70.193.189]
15    28   0   0.0  86 123  94  bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82]
16    27   0   0.0  86 105  90  bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86]
17    32  11  34.4  79 110  82  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
18    16   1   6.3  79  98  83  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
19    31   4  12.9  79  94  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
20    52   0   0.0  81 104  86  [204.14.108.85]




Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:26:02 AM to 11/3/2005 10:26:53 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 3    52   0   0.0   9  26  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4    52   0   0.0   9 223  21  hlfx-br1.eastlink.ca [24.222.79.205]
 5    52   0   0.0   9 268  20  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6    52   0   0.0  43  66  45  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7    52   0   0.0  43  70  46  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8    52   0   0.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9    52  52 100.0   0   0   0   [-]
10    52   0   0.0  43  76  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11    52   0   0.0  43 174  51  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    30   0   0.0  60  92  65  bcs1-so-3-0-0.Washington.savvis.net [204.70.192.25]
13    31   0   0.0  60  83  64  bcs2-so-7-0-0.Washington.savvis.net [204.70.192.34]
14    23   0   0.0  74  97  78  dcr2-so-7-3-0.Atlanta.savvis.net [204.70.192.65]
15    28   0   0.0  86 123  94  bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82]
16    27   0   0.0  86 105  90  bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86]
17    32  11  34.4  79 110  82  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
18    31   4  12.9  79  94  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
19    12   0   0.0  79  88  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
20    52   0   0.0  81 104  86  [204.14.108.85]



Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:26:02 AM to 11/3/2005 10:26:53 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 3    52   0   0.0   9  26  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4    52   0   0.0   9 223  21  hlfx-br1.eastlink.ca [24.222.79.205]
 5    52   0   0.0   9 268  20  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6    52   0   0.0  43  66  45  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7    52   0   0.0  43  70  46  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8    52   0   0.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9    52  52 100.0   0   0   0   [-]
10    52   0   0.0  43  76  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11    52   0   0.0  43 174  51  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    22   0   0.0  60  98  68  bcs1-so-1-3-0.Washington.savvis.net [204.70.192.21]
13    21   0   0.0  74 118  79  dcr1-so-3-0-0.Atlanta.savvis.net [204.70.192.53]
14    29   0   0.0  86 170  91  acr1-so-7-0-0.Miami.savvis.net [204.70.193.189]
15    24   0   0.0  87 171  96  acr2-so-3-0-0.Miami.savvis.net [204.70.193.197]
16    28   1   3.6  78 198  91  internap.Miamimit.savvis.net [208.172.108.18]
17    20   0   0.0  80 282 104  internap.Miamimit.savvis.net [208.172.108.18]
18    32  11  34.4  79 110  82  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
19    52   0   0.0  81 104  86  [204.14.108.85]



Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:26:02 AM to 11/3/2005 10:26:53 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 3    52   0   0.0   9  26  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4    52   0   0.0   9 223  21  hlfx-br1.eastlink.ca [24.222.79.205]
 5    52   0   0.0   9 268  20  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6    52   0   0.0  43  66  45  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7    52   0   0.0  43  70  46  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8    52   0   0.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9    52  52 100.0   0   0   0   [-]
10    52   0   0.0  43  76  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11    52   0   0.0  43 174  51  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    22   0   0.0  60  98  68  bcs1-so-1-3-0.Washington.savvis.net [204.70.192.21]
13    21   0   0.0  74 118  79  dcr1-so-3-0-0.Atlanta.savvis.net [204.70.192.53]
14    23   0   0.0  74  97  78  dcr2-so-7-3-0.Atlanta.savvis.net [204.70.192.65]
15    28   0   0.0  86 123  94  bpr2-so-0-0-0.Miamimit.savvis.net [208.172.99.82]
16    27   0   0.0  86 105  90  bpr2-so-7-0-0.Miamimit.savvis.net [208.172.99.86]
17    20   0   0.0  80 282 104  internap.Miamimit.savvis.net [208.172.108.18]
18    31   4  12.9  79  94  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
19    12   0   0.0  79  88  81  webhosting-9.border5.mia003.pnap.net [216.52.162.66]
20    52   0   0.0  81 104  86  [204.14.108.85]

Target Name: sedmha.corl.ca
         IP: 204.14.108.85
  Date/Time: 11/3/2005 10:26:02 AM to 11/3/2005 10:26:53 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 3    52   0   0.0   9  26  12  hlfx-asr1.eastlink.ca [24.215.101.181]
 4    52   0   0.0   9 223  21  hlfx-br1.eastlink.ca [24.222.79.205]
 5    52   0   0.0   9 268  20  hlfxnsaldr02.bb.telus.com [154.11.184.37]
 6    52   0   0.0  43  66  45  HLFXNSALBR01.bb.telus.com [154.11.7.194]
 7    52   0   0.0  43  70  46  mtrlpqfbbr00.bb.telus.com [204.225.243.197]
 8    52   0   0.0  43  62  46  toroonnlbr00.bb.telus.com [204.225.243.169]
 9    52  52 100.0   0   0   0   [-]
10    52   0   0.0  43  76  46  CHCNIL23GR01.bb.telus.com [154.11.11.118]
11    52   0   0.0  43 174  51  dcr1-so-3-2-0.Chicago.savvis.net [208.175.10.89]
12    22   0   0.0  60  98  68  bcs1-so-1-3-0.Washington.savvis.net [204.70.192.21]
13    31   0   0.0  60  83  64  bcs2-so-7-0-0.Washington.savvis.net [204.70.192.34]
14    29   0   0.0  86 170  91  acr1-so-7-0-0.Miami.savvis.net [204.70.193.189]
15    24   0   0.0  87 171  96  acr2-so-3-0-0.Miami.savvis.net [204.70.193.197]
16    28   1   3.6  78 198  91  internap.Miamimit.savvis.net [208.172.108.18]
17    32  11  34.4  79 110  82  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
18    16   1   6.3  79  98  83  border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
19    52   0   0.0  81 104  86  [204.14.108.85]

Stephen · November 3, 2005, 3:01pm

Thank you for the traceroutes, we have identified some possible problems, as on 3 of those traceroutes, it is pinging but not even hitting our router!

schooner · November 3, 2005, 3:10pm

Hopefully you can track it down. If you need anything else please let me know and I can run any tests needed.

Seems to be soem very weird routing going on, like I said i’ve never seen a trace change routes on every single ping.

Shannara · November 4, 2005, 4:27pm

Could you try Miragesource.com as well? It takes about 3 minutes per page … erg.

ErikP · November 4, 2005, 4:40pm

im having some slow web sites today specially on unix servers.

odontomedica.com is taking for ever to load.

WebFire · November 4, 2005, 4:54pm

[QUOTE=Stephen]
Thank you for the traceroutes, we have identified some possible problems, as on 3 of those traceroutes, it is pinging but not even hitting our router!
[/QUOTE]

It’s been almost 2 hours. Any latest and greatest news on this. I know it is out your hands for the most part. My sites are still loading slow.

Keep up the good work.

WebFire · November 4, 2005, 6:55pm

Now 4 hours. Just wondering if you heard anything yet? Customers are starting to ask.