Unable to access email services.

Customer Support Server/Network Issues
61

Re: URGENT: mail problems

We’re close to resolving this.. I’ll give another update in 20min

62

Re: URGENT: mail problems

Maybe JodoHost should have emergency emails hosted from someone else.

I think now I can safely say a full working day is gone and the few customers I have are very unhappy. They don?t even want to know if they are going to have email today, they started asking about tomorrow!!

Nothing more I can say.

Thanks

63

Re: URGENT: mail problems

Yash, you closed the other thread while I was replying.

I am, loosing email. Clients are calling me, saying that email is being returned. You suggested turning on the mail relay in my CP. Mine is:

Mail relay mail2.corfu-travel-guide.net → mail.corfu-travel-guide.net

Please advise. Thanks

Nathan

64

Re: URGENT: mail problems

I don’t understand the purpose of the backup mail server if it’s not there to work in place of the primary server - it might as well just be a tape backup. I was under the impression it would start working to avoid downtime in a case like this??? I agree with the post above, email is more important to most customers than their websites and I’m getting an earful on the phone this morning too. Would be a great time for that outsourced support. :smiley:

But at times like these I’m glad I’m a reseller, so I don’t have to deal with hardware. Even my Time Warner broadband service was out for 12 hours yesterday so people should understand that technology is not always perfect.

65

Well, something is working again. I just recieved 68 emails from last month. Nothing since then, much less from today or yesterday. But at least email is “working”.

66

Re: URGENT: mail problems

This is quite embarrassing. I was assured when I ported my clients to jodohost late last year of the reliability of the mail servers. I passed that reassurance on to my clients who I was moving because of the instability of the last hosts pop server. It is very likely that this incident has already cost us one client.
Is there no way we can get at the mail sitting on the backup mail server?

no mail on the primary server at the time of failure has been lost has it?

Why isn’t there a secondary server that we can log into for collection rather than just a relay?

67

You will get the missed email as well from the 8 hour period…

Right now we are concentrating on getting this to work first, then we’ll pipe missed email.

68

Re: URGENT: mail problems

We have the mail server up.

You’ll receive all new email from this point onwards.. The email that you are missing from the last 8 hours.. as well as email that was stored in your account over the last 30 days is being restored

69

Re: URGENT: mail problems

Email now coming through. Thanks Yash.

We I have to download the last 30 days worth of email? That’s worrying!

Nathan

70

Re: URGENT: mail problems

We’re working on it…

71

Re: URGENT: mail problems

I still can’t connect to the server to send or receive. Should the server going up be rolling - i.e. some customers can and other s can’t??? If not there’s still a problem.

72

Re: URGENT: mail problems

I’m getting new emails, and have had some from 6jan05, but nothing else…

CDOSYS doesn’t appear to be working. New mails sent using this are not being received, even though the server seems to report a successful send. All my customers use CDOSYS. Are these mails going somewhere good?

73

Re: URGENT: mail problems

We’ll work on CDOSYS, give that a few hours. You can use localhost with CDOsys to get it to work immediately
Our priority is to get email to work generally.

Brad, if you can’t access email. Turn off then on mail services for your domain

74

Re: URGENT: mail problems

[QUOTE=Yash]
We’ll work on CDOSYS, give that a few hours. You can use localhost with CDOsys to get it to work immediately

I take it that’s a ‘no’, then. CDOSYS generated mail is lost?

Going through every form on every domain to change the server to localhost isn’t exactly an easy option, either.

75

Re: URGENT: mail problems

I’ll need to check up on this.

We will be fixing that issue as well.. Give us some time here.. first working on the remaining mail issues

76

Re: URGENT: mail problems

Yash,

I can see now that the mail service is back, but I can’t download my mails because the passwords seem to be wrong in all the accounts!! what should I do?

Thanks in advance and congratulations for bringing back the mail server, I’m sure you’re doing your best. Keeping us informed in detail about the issues is very important because at least we have something to say to our clients.

Regards,

Raul

77

Re: URGENT: mail problems

Hi

You have two options.

  1. Wait 8 hours
  2. Turn off then on mail services for your domain

This issue applies for all new customers unfortunately

We are working our best here to restore 100% mail services for the remaining customers within these 8 hours

78

Re: URGENT: mail problems

Could you please define new customers:

New customers to Jodo?
New customers to resellers?
Registered today ?

Thanks

79

Re: URGENT: mail problems

customers who created domains after January 5th

80

Re: URGENT: mail problems

[QUOTE=Yash]

…
2) Turn off then on mail services for your domain

[/QUOTE]

I seem to recall problems the last time this was suggested. Does all the info get restored if we do this, or is some lost?