Re: URGENT: mail problems
Turning off mail service just deleted all my accounts. I have a customer who depends on running a 5 campus school system on his email who’s already yelled at me once this morning. He has over 120 email boxes and based on the time estimate earlier I already told him mail would be up in 3 hours (2.5 hours ago)
Note to other resellers: DO NOT turn your customers mail service off and on again wihtou considering that those accounts are going to be wiped out!
Re: URGENT: mail problems
You;ll have to recreate your mail boxes unfortunately. It warns you beforehand
We are however working to get services for these remaining domains up as soon as we can
Re: URGENT: mail problems
I cant even turn it off and back on
Internal Error, Tech Support Was Notified
This email thing is killing me..
Re: URGENT: mail problems
I reset my host domain mail service and it connected successfully BUT no mail was delivered. Did resetting my mail service also DELETE my accumulated mail??? By this time in the day I would usually have 20 to 30 messages.
Re: URGENT: mail problems
Hi
Your accumalated email would be restored within 7 to 8 hours as outlined.. Don’t worry about that.
You’d be able to however send/receive email normally now till then
If you get internal server error, open ticket
Re: URGENT: mail problems
How do you turn on and off the host account email? is there somthing other then turning off the mail service for each domain?
Re: URGENT: mail problems
Nope, that’s all I did. Turned off mail service, then turned back on and set up my accounts again.
Re: URGENT: mail problems
From the hsphere control panel go to domain info, domain settings, then click the button next to mail to turn it off, then click again to turn it on.
You will need to recreate the accounts after doing that.
Re: URGENT: mail problems
ok thats what i thought… still getting
Internal Error, Tech Support Was Notified
i submited a ticket
Re: URGENT: mail problems
Stephen,
Is there a way to look up the users passwords so I can recreate the accounts once my internal server error problem is resolved. My cutomer is already pissed off at me the last thing I want to do right now is ask him to change his password
Re: URGENT: mail problems
no 
I am sorry there is not.
Honestly, the best thing to do is wait until the data for new domains is restored, but I know that is very hard to impossible for some.
Re: URGENT: mail problems
Well is anyone answering tickets? I submited a ticket a while ago. I can not restart the mail service on any of my hosted domains. I’ve only turned off 2 so far can not turn them back on
Error: Internal Error, Tech Support Was Notified
Re: URGENT: mail problems
yes we are answering tickets, but there are many many of them
Re: URGENT: mail problems
If I delete a specific mailbox and then recreate it, will that have the same effect as stopping/starting the mail service for that single mailbox? If so, will the pending mails for that account still be delivered later today even after I delete/recreate the account?
I’ve got an irate customer who is going insane without his mailbox and needs immediate attention.
Re: URGENT: mail problems
Bradovich,
We can look into it with a domain, you can send me a PM.
Re: URGENT: mail problems
So let me see if I understand this right; when you restore the email account from the backup server, they’ll be getting 30 days of email right?? If this is the case, I’ll advise them to setup their email accounts on another identity until they get all the email downloaded and sifted through.
When will web mail be available or when will I be able to access my mail services again?
Because I created the specific account after 5th January how do I turn mail services on and off? Do you actually mean turn mail off on the domain and lose all the email accounts and forwarders and then turn it back on and set them all up again?
Webmail is already available
By resetting mail services, that needs to be done by clicking on the domain and toggling mail services from there
If I toggle mail services won’t that delete all my email accounts and forwarders?
[QUOTE=bgriffin]
If I toggle mail services won’t that delete all my email accounts and forwarders?
[/QUOTE]
yes it will! i fell into that trap once already!