TRodriguez
Guppy
I find JodoHost to be a great host when it comes to features and value your deals are hard to beat and lately and althought I experienced some reliability problems (a lot of downtime) a few months ago I haven't experienced this typeof problem on any of my sites (or sites I work on) lately.
However when it comes to support I would say your service lately is very very poor. For starters since saturday I've been waiting on an IP address. On August 1st at 2:18AM I was told it would take 24-48 to get an IP (Ticket #28504), today I inquired about it over the Live Chat Support and was told it would take another 24-48 naturally I complained that I was told the same 3 days ago and was told that I will be updated on the matter today, still no solution.
Also while the support rep. was very nice and did everything s/he could to help I find him/her very unprofessional and unknoledgeable (is that a word?).
Bellow is a copy of the conversation we had, would anyone believe that such a short chat lasted 45 minutes? Without exagerating it lasted 45 minutes minus a few seconds. Needless to say I'm not happy with all this at all, I think you guys can do better than that and expect you to.
However when it comes to support I would say your service lately is very very poor. For starters since saturday I've been waiting on an IP address. On August 1st at 2:18AM I was told it would take 24-48 to get an IP (Ticket #28504), today I inquired about it over the Live Chat Support and was told it would take another 24-48 naturally I complained that I was told the same 3 days ago and was told that I will be updated on the matter today, still no solution.
Also while the support rep. was very nice and did everything s/he could to help I find him/her very unprofessional and unknoledgeable (is that a word?).
Bellow is a copy of the conversation we had, would anyone believe that such a short chat lasted 45 minutes? Without exagerating it lasted 45 minutes minus a few seconds. Needless to say I'm not happy with all this at all, I think you guys can do better than that and expect you to.