Failed to add Domain [emergency]

Discussion in 'H-Sphere Shared Hosting' started by Eksith, Oct 12, 2007.

  1. Eksith

    Eksith Guppy

    Hello.. I have opened a ticket about this, but this is an emergency!
    I have a domain "eksith.com" that used to be hosted under a subdomain as eksith.ghostnetworks.com.

    My host created a new account for me as eksith.gnhost.net, and deleted that old account and domain...

    But when I try to enter eksith.com to my new account I get...
    I don't know what to do!
    Now my domain is completely inaccessible form the public!

    How do I erase my old DNS entry and move my domain to this new account?
  2. Stephen

    Stephen US Operations Staff Member

    I am not exactly sure how to help, it sounds like you are not our client?
  3. Eksith

    Eksith Guppy

    I'm using reseller Ghostnet (Ghostnetworks)
  4. Stephen

    Stephen US Operations Staff Member

    You will have to ask your reseller to come to us, I am sorry but we have no authority to assist you without their submission of a ticket.
  5. Eksith

    Eksith Guppy

    My God!

    Ok, I have emailed my host and he responded.. He should have created the ticket by now.
  6. Stephen

    Stephen US Operations Staff Member

    eksith,

    I am sorry but this is standard procedure.
  7. Eksith

    Eksith Guppy

    Well now my host has created a ticket as well... I just got another from him again.

    He tried the same thing from his control panel and the same effect.
    We both now have tickets opened on this.

    Please, I need this to get working.
  8. timruns

    timruns Perch

    If I understand you correctly, I have seen this problem before, it appears that Hsphere already has a DNS record for the domain somehwere... If a domain exists, even as an alias, somewhere on the system (Hsphere), then you cannot add the domain again. The alias or domain needs to be completely deleted first.
    Of course, I could have misinterpreted the question...
    Tim
  9. Eksith

    Eksith Guppy

    You are right.. That's exactly the problem.

    Well, it's been 6:30 hours since my original post and both me AND my host has issued support tickets on this.

    This is ridiculous!
    When a subdomain is deleted, its domains should also be DELETED.
    So when we add it somewhere else, we're not having this problem.

    If a subdomain is deleted somewhere, the domain name(s) associated with that subdomain still remain.
    There's no DNS "cleanup" after the fact, which is a REAL BIG HEADACHE.


    Should I cancel my hosting account and go elsewhere or will H-Sphere stop holding my domain hostage to an old account?
    I know my reseller won't be pleased, but at this point, I'm running out of options.
  10. Stephen

    Stephen US Operations Staff Member

    eksith,

    some things can't happen immediate, sometimes there are "ghost" records in the database that make this happen and we have to manually edit them out.

    However, your reseller needs to be the one contacting us, not you. Part of the reseller program is that THEY handle the support and if issues such as this pass it on to us.
  11. Eksith

    Eksith Guppy

    From Ghostnet... My reseller :

    Please note the time!

  12. Eksith

    Eksith Guppy

    From Ghostnet... My reseller :

    Please note the time!


    So let me say again...
    "The Reseller" was very prompt!

    As you can plainly see, he tried! Only then did open the ticket.
    And his hands are still tied because even he can't get this to work.
    That's why I turned to the source.


    Edit_
    Domain added!

    Finally! Thank you!
  13. Stephen

    Stephen US Operations Staff Member

    eksith,

    Direct database edits have to be done carefully. Resellers are not to send their clients to us. I am just stating the facts to you, we have no means to help you in this, your reseller needs to bring it forward, which I realize they have done; however database changes must be done with the highest care as to not cause corruption or further problems.
  14. Eksith

    Eksith Guppy

    I understand it isn't to be taken lightly. I do realize I'm not the only one you have to worry about. I suppose my reseller is now regretting that he mentioned who provides his hosting.

    He didn't send me here. That I did by myself.
    I was in a panic when he said he couldn't add the domain himself I didn't know what else to do (obviously that explains why I can't host anyone).
    I first posted here without even knowing that he already opened a ticket about it.

    I have posted links to my site which were all critical (I participate in a programming community and I had code snippets and such in zip files).

    I hope you understand.

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