Mail3?

Discussion in 'Email Support' started by microweb, Feb 3, 2011.

  1. microweb

    microweb Perch

    What is the status of Mail 3, are we expecting it to be back online soon?
  2. tanmaya

    tanmaya APAC Operations Staff Member

    Data copy from backups still going on it :(
  3. microweb

    microweb Perch

    Is there an ETA?

    Our mail and all of our control panels are down. I'm dead in the water for most of my work for the day at this point.
  4. tanmaya

    tanmaya APAC Operations Staff Member

    mail3 I'm expecting in 1-1.5 hours. Control panel 4-5 hours,, and it may go down again as soon as we have the next set of servers ready. Can you let us know what you need done?
  5. microweb

    microweb Perch

    I need access to a mysql database. For some reason it does not let me log in when I put the correct url in my browser, I have to log into the control panel and click on phpmyadmin to get access. I need to just look at some data in the tables.
  6. Stephen

    Stephen US Operations Staff Member

    I have an alternative suggestion then :)

    http://code.google.com/p/sqlyog/

    This is a desktop side sql query/browse/backup/restore tool that even in the community edition blows away phpmyadmin, and is even easier to use IMO.

    you need to know which mysql server, and the user/pass
  7. tanmaya

    tanmaya APAC Operations Staff Member

    Check mysql hostname from your application config, and open that in browser. Should get you to right server.
  8. josemiel79

    josemiel79 Guppy

    I hope the 1.5h there was the final.. today we have so many deadlines that there was updated from new finish times...
  9. Stephen

    Stephen US Operations Staff Member

    I understand, but we can't speed it up any more, the amount of files is great here, and the data integrity is important. ETAs are estimates, and they change as speed of file transfers change.
  10. tanmaya

    tanmaya APAC Operations Staff Member

    I know our ETA were wrong in context of mail3. It certainly has something to do with kernel (and FS support there) this new mail server is running. It is different from web servers we have migrated as it was to be brought up quickly. However we can't stop data move process, and we based our estimates on current flow rate of data.
  11. squidz

    squidz Perch

    Just to make sure you know, Mail3 is still not up, in that clients are still reporting an inability to connect. They are _not_ using SSL. What ports are configured on the new server?
  12. microweb

    microweb Perch

    I just downloaded the SQLyog and I still cannot connect to my database. I'm connecting to the correct host with the same username and host name as my app and it will not connect. Is there something wrong with mysql3.g********.com?
  13. tanmaya

    tanmaya APAC Operations Staff Member

    It is up. Please let me know the exact error?
  14. Stephen

    Stephen US Operations Staff Member

    pop, imap, smtp
    we've also fixed webmail on it, if you or they still have an issue send a ticket with details for further checking.
  15. tanmaya

    tanmaya APAC Operations Staff Member

    No. This particular DB server it not available to direct external access at the moment. Are you unable to login at below URL (remove spaces) ?

    http:// 173 .0. 137.3/ phpMyAdmin/index.php
  16. squidz

    squidz Perch

    Outlook just says cannot connect to server, and forces to Work Offline. Connection is via IMAP. Testing it results in

    Log onto incoming mail server (IMAP): Your server unexpectedly terminated the connection. Possible causes include server problems, network problems, or a long period of inactivity.

    Am connecting on 143, no encryption.

    Sorry, am also submitting ticket.
  17. tanmaya

    tanmaya APAC Operations Staff Member

    Try this IP (without spaces) as SMTP/IMAP server:
    173 .0. 137. 191
  18. squidz

    squidz Perch

    No luck. FWIW, SMTP mail works with the domain name, it's just IMAP.

    Ticket is FZO-46766-768.
  19. tanmaya

    tanmaya APAC Operations Staff Member

    And now?
  20. squidz

    squidz Perch

    BOOM goes the dynamite! Finally ... thank you. Looks to be connecting. But no mail since Tuesday is showing up ... wait ...

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