Reseller DNS IP Migration

[relisol]

1. I am Windows support, and 2. I have been using the helpdesk all afternoon with no issues, I did not see the previous posts with the URL given, just that the helpdesk was not working.

PLEASE lose the attitude.

Thanks a lot for admitting my point that YOU ARE NOT LISTENING OR PAYING PROPER ATTENTION as you said yourself "I did not see the previous posts with the URL given". I think before saying absolutely anything you should have read the whole thread, otherwise you're talking yet YOU DON'T KNOW WHAT YOU'RE TALKING ABOUT. That's BASIC communication skills, if you don't have that then you're not properly qualified for your job. If you didn't read it before you stuck your head in, at least you should have before you caught the attitude and the insults (stupid, don't listen, don't know what you're talking, etc.) and as it turns they all apply to you. After all that the least you should have done is apologize instead of making excuses,

1. If you're Windows support you shouldn't have argued about something you don't know about,
2. If you would have read the whole thread you will see that between 4:21-4:56pm Yash realized that he had made the same mistake as you in assuming that because your helpdesk works our front-end should too. You would also find that I'm not the only one having this problem all day!

Unlike you I don't talk unless I know what I'm talking about, I diagnose these problems on a day-to-day basis. There might a problem with cerberus config files, but first there is a problem with the webserver and technically it can't possibly be anything else than one of the possiblities I mentioned about 6 hours ago or a dns issue which Yash ruled out, so before you can even diagnose there's a problem with the helpdesk config you need to make it accessible on the webserver. I've given you instructions a 5 years old can follow, you can't be that stupid!

Ah and sorry for the attitude, but you need to understand it's been provoked, I'm just being human...

 

[relisol]

Relisol, the Cerberus Helpdesk Jodohost uses is to supply the Anon Support feature, meaning it depends entirely on the config files mentioned by Yash, due to the multi-site aspect of this version of Cerberus.
The fact that JodoHost staff has access to the helpdesk means that none of your "solutions" are valid as the helpdesk itself is indeed working ..what's not working are the config files (clients access to the helpdesk).
Your intentions may be good but you're just stealing time from the Admins, who by the looks of it haven't had much rest.
Claiming you know more of a system than the very people that set it up and mantain it on a daily basis is arrogant at the very least (but its probably just due to the stress most of us are going through because of our clients ).

I hope this issue gets resolved ASAP as it damages business both to JodoHost as well as us, but calling JodoHost's support team ignorant and incompetent is nowhere near the truth. Their support is one of the many reasons I do business with them.

What you say about cerberus (that there's a problem with the config files) might be correct, but as I've been stressing there is also a problem with the webserver that needs to be addressed before you can even diagnose that there is a problem with cerberus, simply put the helpdesk is located at X folder on the harddrive but the webserver is looking at Y. And only one of the solutions I offered above will fix it.

Cerberus helpdesk is a separate app. than the back-end, yours might work but the one we're talking about (Stephen didn't even knew which one it was as he didn't read the whole thread, as probably you didn't either) is general one for all resellers. Yours might work but that one is having the problem I diagnosed and they're ignorant to it, and the only reason I'm upset is because they wouldn't listen.

Claiming you know more of a system than the very people that set it up and mantain it on a daily basis is arrogant at

That is not true, it so happens that many think I know more about their systems than themselves or else I would be jobless, it also happens that I'm surrounded by similar systems right now, and diagnose this sort of problems on a day to day basis and know exactly what I'm talking about, if you read this thread carefully you will see that when Stephen realized he was wrong he said: "I am Windows support", in other words he doesn't know about it cause it's unix.

 

[Yash]

Let me explain to you EXACTLY why its a config problem and not a DNS problem. I do not talk without knowing the facts:

Cerberus runs on ONE domain on web2.. resellerdesk and all the helpdesks for resellers are added manually to httpd as an alias of that domain. Now since the aliases are no longer there, the aliases would give a 404 error when trying to hit certain paths and would give our standard hsphere page when the actual page is called.

It will be fixed shortly. The IP migration has prevented us from doing so still now

 

[Yash]

fixed:
http://jodoreseller.hspherehelp.info/support/

 

[relisol]

Let me explain to you EXACTLY why its a config problem and not a DNS problem. I do not talk without knowing the facts:

Cerberus runs on ONE domain on web2.. resellerdesk and all the helpdesks for resellers are added manually to httpd as an alias of that domain. Now since the aliases are no longer there, the aliases would give a 404 error when trying to hit certain paths and would give our standard hsphere page when the actual page is called.

It will be fixed shortly. The IP migration has prevented us from doing so still now

Yash, that is exactly what I've said all along if you read my posts, that was my solution #2 and #3 on my 5:17 post:

It does sound like a DNS related issue with the reseller desk, since the "support" folder doesn't seem to be even there it means that either 1. domain name is pointing to the wrong server, or 2. the website is listening to the wrong ip address (and sending us to the wrong website), or 3. wrong host header name. My money is on #2 since you seem to be sure it ain't #1.

to which you replied "relisol, thanks for your analysis but the issue is because the configs got removed."

Now you seem to be talking about the httpd file as I suggested more explicitly on my 10:28pm post a few minutes ago.

Now I really don't understand how could the IP migration kept you from fixing the issue hours ago, unless of course you just realized EXACTLY what was going on when I explicitly told you what to look for on the httpd file?

Thanks for fixing it.

 

[maverick1911]

I do know exactly what I'm talking about, IT STILL HASN'T BEEN FIXED!!

PLEASE MAKE SURE YOU CHECK IT BEFORE YOU SAY IT'S FIXED! THAT'S THE 3RD TIME TODAY I'M TOLD SOMETHING IS FIXED WHEN IT'S NOT.

http://resellerdesk.jodohost.com/support/index.php RETURNS THIS ERROR:



AND YES THE PROBLEM IS IN APACHE AS I'VE BEEN TRYING TO TELL YOU SINCE NOON! LOOK FOR "Listen" and "<VirtualHost>" ON httpd.conf, THEREIN LIES THE SOLUTION AND IT HAS NOTHING TO DO WITH CERBERUS.

IT IS UNBELEAVABLE THAT YOU GUYS COULD BE SO IGNORANT ABOUT YOUR OWN JOBS.

Buddy, I have one thing to say to u, but u know what, i think you know what it is, so i'm not going to run my mouth. If you have an issue and it is w/ the help desk then use the Live Chat. The reason i'm telling u this is because Jodohost staff have wayyyyyyyyyyyyy better things to worry about than the helpdesk site being up. If the IP migration isn't completed all of the resellers (including me!!!!) will need to answer hundreds of calls and emails on monday. Be glad, JH staff are very open with their operations. If you know so much, run your own hosting, relax and take a chill pill. damn!!! i've been reading your messages and I can see Stephen getting annoyed and dude, that guy rarely gets annoyed, nice dude to work w/, infact i spoke to him about SSL few days ago, very helpful and knowledgeable.

 

[maverick1911]

Claiming you know more of a system than the very people that set it up and mantain it on a daily basis is arrogant at the very least (but its probably just due to the stress most of us are going through because of our clients ).

I agree 150%!!! seems like you haven't been w/ the JH family that long to realize the powerful service they provide. Can you name on hosting company that has a transparent operation as JodoHost? Before you run your mouth, think about the priorities. I know having the helpdesk would be great, but what if you can have the helpdesk, but no DNS servers?? would that be fun?? i'm sure then u'll run your mouth about JH staff being incompetent to complete their tasks on time, lol, the irony!!!

 

[Yash]

Just to let everyone know, the IP migration is 100% complete...

We have been working non-stop for 4 days.. Let me tell you, migrating 900 IPs with a deadline over your head is not easy. We encountered many many problems during the entire process but we do believe we got everything done and working propelry

I'm going to take some time off now to watch some TV and get some sleep

 

[maverick1911]

Wicked, I see my new ns2 ip address. I guess now I have to do some homework in updating the domains.

Good job JH staff!!!

Didn't have any downtime at all, except CP

 

[maverick1911]

Just to let everyone know, the IP migration is 100% complete...

We have been working non-stop for 4 days.. Let me tell you, migrating 900 IPs with a deadline over your head is not easy. We encountered many many problems during the entire process but we do believe we got everything done and working propelry

I'm going to take some time off now to watch some TV and get some sleep

Don't forget to have a few cold ones 8)

 

[maverick1911]

That is not true, it so happens that many think I know more about their systems than themselves or else I would be jobless, it also happens that I'm surrounded by similar systems right now, and diagnose this sort of problems on a day to day basis and know exactly what I'm talking about, if you read this thread carefully you will see that when Stephen realized he was wrong he said: "I am Windows support", in other words he doesn't know about it cause it's unix.

Then I suggest my friend that you get yourself a nice datacenter and run your own hosting. And let me sign up for your service and find a few hundred problems. Its easy to point fingers and harass the staff. I'm sure the staff aren't sitting w/ their legs up on the table drinking beer and walking TV, quite the opposite. We should have a poll to find out the # of hours of sleep the entire staff had. My guess 20 hrs for the entire team even that is a high number.

Good job JH!!! Always great!

 

[largerabbit]

Sorry if this has been covered already.

When will the db servers be changed from 64.156..... ip's? It's just that some of my apps used the ips rather than alias domains as it speeded up connection times. (SO I had better change them!!)

Cheers.

 

[Yash]

We will be broadcasting the database IPs locally so you won't have to change them..

However, the new IPs for msssql1 to mssql3 will show up shortly in the Control Panel. If you want to change immediately, u can use these IPs:

mssql1>204.14.107.225
mssql2>204.14.107.224
mssql3>204.14.107.223

 

[maverick1911]

phase #1 - change in DNS IPs
phase #2 - all website IPs using the old IPs will change too

phase #2 requires no intervention from you really.. When the ip addresses for the websites change... the dns servers will also be updated and your sites will begin loading from the new IPs in time.. The old ips will continue to route as long as level(3) keeps them up...

However those who have dedicated IPs.. and have created A records at their registrars.. they'd need to update their A records.. An announcement regarding this is planned for later...

Hope it helps.

 

[megan]

Thanks SubSpace for answering my post - you said:

If you're a reseller, you always get 2 dedicated IPs for your nameservers.
You could be using the generic IPs for the servers, but since it provides less privacy, most resellers don't.

If you're not a reseller and don't have any manual DNS entries pointing towards any dedicated IP sites, you shouldn't have to do anything.

So, Yes I am a reseller but a total newbie at this end of things (first time etc) - I signed up to be a reseller so I could host my own multiple projects rather than actually sell hosting, but I am liking JodoHost so much that I am thinking of trying to learn more and then as I gain confidence, upgrading.

After I signed up, I did not do anything except try to follow the directions in the reseller tutorials. Does that mean I am on "generic IPs" ?? if so what do you suggest I do and how do I do it. ??

BTW - I wish one of you very knowledgeable resellers would create a sort of "Reseller Bootcamp" giving info on how to be a good reseller etc.

Thanks, Megan

 

[Yash]

I have been asking Stephen to create flash tutorials for resellers continuously but he is so busy He spent $1K on that software..

I'd love if anyone would contribute to some nice articles for resellers. we could put it up on the site with appropriate credit

 

[megan]

I'd love if anyone would contribute to some nice articles for resellers. we could put it up on the site with appropriate credit

Yash - I would just LOVE that too - If anything like that gets going, please put me on the list to be notified

thanks, ~megan