My JodoHost friends, I must agree with my reseller friends as I have experienced much of the same at times. - Being in live chat and feeling like I was left hanging until I ask if they are still there. - Sometimes not getting quick responses. (I have one issue in that phase now). - Sometimes the language barrier is there, but those that are from native India do very well. (Doesn't happen very often at all) - Having a ticket that seems like the response didn't really belong to the question. Anyway, I don't chime in hear to put my JodoHost friends on the defense, but to provide constructive comments that can help only improve a fairly good service as it is. We always can improve things and at times it takes a few good comments to help keep us on our toes. Thank you.