Hi,
I've been a customer of Jodohost for over 2 years (maybe 3). I used to be active on these forums but lately haven't had the time.
Things have been running smoothly for me for a long time and I've been a happy customer. But yesterday I had a problem. I had to create a support ticket to get it looked at.
I have been very unhappy with the responses. I found the first response rude, treating me like an idiot. The second response clearly didn't understand my problem.
Who do I escalate this to?
For anyone from Jodhost reading this, the ticket number is CHY-11325-558
Currently my domains do not work. This has lost me at least 100 new site members (I get about 200 per day). Of course it could be many more if it's not fixed soon.
Regards,
ASM
I've been a customer of Jodohost for over 2 years (maybe 3). I used to be active on these forums but lately haven't had the time.
Things have been running smoothly for me for a long time and I've been a happy customer. But yesterday I had a problem. I had to create a support ticket to get it looked at.
I have been very unhappy with the responses. I found the first response rude, treating me like an idiot. The second response clearly didn't understand my problem.
Who do I escalate this to?
For anyone from Jodhost reading this, the ticket number is CHY-11325-558
Currently my domains do not work. This has lost me at least 100 new site members (I get about 200 per day). Of course it could be many more if it's not fixed soon.
Regards,
ASM