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Thanks for your message, Tim. The situation is that apart from this web8 server, the other Linux boxes seem to be fine. I know what you mean, but this is actually jodo's resposibility to sort this out. First, I tried to send email through php mail, all settings are correct including headers. The...

Stephen, you can have a look of ticket #HTV-96088-813. The customer tried to send himself emails using php mail function but the emails never received in his own email box that is in web8. It sounds very ridiculous that your own spam filter prevents your own server sending email to itself! This...

I have a customer who has lots of code in php but they all use php mail function to send out emails, the problem is the emails never reach the destination. Submit ticket, the guy said it's because the return-path problem, and insisted to change to phpmailer. due to this stupid policy that...

The question that client uses outlook to access the mail box for a while and suddenly it only only receives and refuses sending. I don't think it's a lower priority question with any sense. And I usually don't have too many support tickets from clients. Last three months there are only 4-5...

One customer asked a question about outlook email setting, but after more than 3 hours it seems still nobody answers it. I have to answer myself finally, so what's the point that you charge the end-user support?

The problem is I have to sit in front of computer for hours to trace it down. If every ticket processing is like this, what's the point of supporting?

I sent email to resellersupport but got following error: What's hell going on? My customer sent in email but after over 1 hour it still didn't show up. Live chat guys said it will but when and for how long? Every month I pay $25 for the support and every month you only need to answer a...

well, it turns out that in the same iis pool other website consumes too much resources and make my client's very slow and some time iis just emit not enough space error. it's sorted anyway.

No live chat, support response very slow recently, just put it here!! One of my customer got this error when loading his page: Microsoft JET Database Engine error '80004005' Not enough space on temporary disk. Please have a look immediately!

It happens again. My customer sent in a couple of emails but never shown up in cerberus. It's a bit frustrating situation. Please sort this out!

thanks. are they put back into cerberus queue or anybody looking the tickets?

it was replied diectly by email not in cerberus, since it's not htere. please look at another one.

I answered one, another one is "sub-ftp accounts". Thanks

my customer sent two support requests by they never appear in the cerberus list, please check!!