About mail server migration

Discussion in 'H-Sphere Reseller Hosting' started by equanimity, Jul 8, 2011.

  1. sonata

    sonata Perch

    I'm still not seeing any mail coming in. Not through my email client (Evolution on Ubuntu) or through my Droid, or through webmail.
  2. Stephen

    Stephen US Operations Staff Member

    Same domains as mentioned in ticket?
  3. fortress

    fortress Perch

    Sorry, didn't realize it might be domain specific. I'll go update ticket with domain details.
  4. Stephen

    Stephen US Operations Staff Member

    Most issues we are seeing here are domain specific DNS matters, not serverwise impact, EXCEPT web mail which is having some issues clogging its pipes making timeouts then to occur.
  5. sonata

    sonata Perch

    I have also updated my support ticket: UXY-80866-453
  6. fortress

    fortress Perch

    Have verified with clients that DNS is properly resolving to DNS is not the
    issue in this case.

    E-mail forwarding is also failing. Client has an e-mail forward specified
    in control panel, and that forwarding address also does not receive e-mail.

    Webmail is also down with Error 502 - Bad Gateway.

    If this was just a DNS propagation problem wouldn't e-mail forwarding still work?
  7. JoeS.

    JoeS. Perch

    I have entered several tickets and received ZERO response - I don't even have ticket #s to reference. One of my client sites is able to email internally, but not to anyone off their domain. They are also not receiving any e-mail.

    What is the IP address for mail4 supposed to be at this point?
  8. sonata

    sonata Perch

    Ditto to everything that JoeS and Fortress have said. I was on a Live Chat earlier this morning, but quit after the rep stopped communicating for 45 minutes.

    Still no email coming in even though I sent myself at least a half-dozen messages from accounts not connected with JodoHost. Internal mail seems to be coming through.
  9. Stephen

    Stephen US Operations Staff Member

    ok, mail4 has mails stuck in queue at this point, and being checked.

    BTW we are replying to tickets, sonata has ticket replies for example. If you don't have a ticket Id there may be a mismatch on hsphere and the email address used (that is a known issue)
  10. JoeS.

    JoeS. Perch

    Thanks - I've never had a problem getting the ticket replies, until today.

  11. Stephen

    Stephen US Operations Staff Member

    If you are on mail4, you may be having delays hitting the queue making it delayed getting to us as well.

    We are aware and working on that matter.
  12. gsaunders

    gsaunders Perch

    Steve, this is the exact problem my client is having. Here is what I sent to support:

    The support ticket is SUW-41286-858.

  13. webconnect

    webconnect Guppy

    Any updates - it's now been 12+ hours for multiple mail 4 customers. changing to the ip address makes no difference -- the messages are not getting delivered to the mail server.
  14. Stephen

    Stephen US Operations Staff Member

    There are just over 3000 messages in queue to deliver but not going, and that is being worked on.
  15. gsaunders

    gsaunders Perch


    If you get a chance can you look at my reply just above and let me know if you see a problem in the DNS. I've got to head out, but will be back in about 45 minutes.


  16. Stephen

    Stephen US Operations Staff Member

    there is an issue in the dns, but it should not be an issue, as it should work on the old still as well.
  17. Stephen

    Stephen US Operations Staff Member

    You should start seeing mail flowing now.
  18. Sailor

    Sailor Perch

    I haven't seen any updates on this. Will mail service be back up today? I've got clients yelling for email access. Are here any workarounds where we can use IMAP server to access even old emails?
  19. fortress

    fortress Perch

    All the test messages I sent today have started bouncing back to me with errors like the example below:


    Delivered-To: david@fortc.com
    Received: by with SMTP id j3cs221825ybi;
    Fri, 8 Jul 2011 19:18:54 -0700 (PDT)
    Received: by with SMTP id w18mr2444563ybw.238.1310177934017;
    Fri, 08 Jul 2011 19:18:54 -0700 (PDT)
    MIME-Version: 1.0
    Return-Path: <>
    Received: by with SMTP id w18mr3649861ybw.238; Fri, 08 Jul 2011 19:18:54 -0700 (PDT)
    From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    To: david@fortc.com
    X-Failed-Recipients: office@sterlingquarterhorses.com
    Subject: Delivery Status Notification (Failure)
    Message-ID: <000e0cd6acb659810904a799925b@google.com>
    Date: Sat, 09 Jul 2011 02:18:54 +0000
    Content-Type: text/plain; charset=ISO-8859-1
    Content-Transfer-Encoding: quoted-printable

    Delivery to the following recipient failed permanently:


    Technical details of permanent failure:=20
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 MTA inaccessible for too long for domain:sterlingquarterhorses.com - psmtp (state 14).

    ----- Original message -----

    Received: by with SMTP id w18mr2444559ybw.238.1310177933212; Fri, 08 Jul 2011 19:18:53 -0700 (PDT)
    MIME-Version: 1.0
    Received: by with HTTP; Fri, 8 Jul 2011 19:18:33 -0700 (PDT)
    From: David Finster <david@fortc.com>
    Date: Fri, 8 Jul 2011 21:18:33 -0500
    Message-ID: <CA+e+KtmquqVCU4SRQsHtkgwXfrQcnj12vbYzHEYqEG5u5Xz+Aw@mail.gmail.com>
    Subject: Testing
    To: Office <office@sterlingquarterhorses.com>
    Content-Type: multipart/alternative; boundary=3D000e0cd6acb64d3d7a04a7999217

    I've been told that e-mail is now working. Can you reply and let me know if
    you receive this?
  20. Sailor

    Sailor Perch

    Still no access to webmail (which is what my clients use) and unable to get IMAP set up. I read Sachin's post about updating MX, but my client is on mail11 and DNS looks correct.

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