About mail server migration

Discussion in 'H-Sphere Reseller Hosting' started by equanimity, Jul 8, 2011.

  1. cc9

    cc9 Perch

    I sent some emails using mail11, but none of them arrived! please have a check
  2. Stephen

    Stephen US Operations Staff Member

    I have checked a user on mail11, it was getting mails in seconds. I downloaded headers on it and it also had mails from outside sources like twitter and facebook.
  3. cc9

    cc9 Perch

    stephen, please read again my post:

    I SENT some emails using mail11 -> FROM mail11 to OUTSIDE. but none of the emails I sent arrived at their destination.

    this is about outgoing mails getting lost somewhere, not incoming mails.
  4. cc9

    cc9 Perch

    The SMTP debugging output is shown below:

    SMTP -> FROM SERVER:
    220 mail11.m****here.biz ESMTP
    SMTP -> FROM SERVER:
    250-mail11.m****here.biz
    250-PIPELINING
    250-8BITMIME
    250-SIZE 26214400
    250 AUTH LOGIN PLAIN CRAM-MD5
    SMTP -> FROM SERVER:
    250 ok
    SMTP -> FROM SERVER:
    250 ok
    SMTP -> FROM SERVER:
    354 go ahead
    SMTP -> FROM SERVER:
    250 ok 1310207968 qp 14878
    SMTP -> FROM SERVER:
    221 mail11.m****here.biz

    no problem with sending the mail. but the mail is not there at the destination email.
    I sent them to your other mail server and yahoo. none.

    I believe, this applies to email forwarding on mail11 as well.
  5. fortress

    fortress Perch

    Twice now i've gotten replies to my ticket that say "please check it now". I've been checking - I get the same error message I reported above.

    The situation is deteriorating - now rather than the mail being delayed or stuck, it is bouncing and customers are losing mail.

    I've already performed the DNS update described in the other forum - all of my accounts now use mail4 rather than gw-mail4. I've verified it's correct via nslookup.

    What else can I do?
  6. nzkiwi

    nzkiwi Perch

    what is the significance of the "gw-" prefix? I have removed the "gw-mail4" MX records and restored, but I see that the "gw-" prefix is also applied to other mail servers as well - e.g. "gw-mail6". Should the same action be performed on these?
  7. Stephen

    Stephen US Operations Staff Member

    No, mail4 was a unique situation. But it is safe to do on any of them.
  8. Stephen

    Stephen US Operations Staff Member

    ok understand, its being checked, been a long couple days for me
  9. Stephen

    Stephen US Operations Staff Member

    this is rather unique situation, do you have ticket reference? I am unaware of any current/recent bouncing
  10. Stephen

    Stephen US Operations Staff Member

    mails should be flowing again, even old ones.
  11. nzkiwi

    nzkiwi Perch

    In another thread you mention that gw-mailx (x = 4, 8, 10, 11) were abused during the migration. Is this likely to happen when the other mail servers are migrated where domains use the gw prefix? Should we take preemptive action now before migration starts on the remaining mail servers?
  12. Stephen

    Stephen US Operations Staff Member

    the didnt have that, just forwarding from old, but not gw, it is fine however to remove that on all now
  13. flytrap

    flytrap Guppy

    I'm having the same issue too, ticket NVX-36526-697, I can't change all email settings to point to an IP as was suggested, this needs to be fixed on your end
  14. cc9

    cc9 Perch

    this is so annoying. I just received a complaint from customer and found out they are on mail4. I just knew it 10 minutes ago. then I reset the MX record. did a test mail and the problem is solved.

    BUT how about the mails from yesterday or day before I reset the MX record? are they gone forever or what???

    is there any faster way to check which domains on mail4 instead of checking all domains under all user account???
  15. Stephen

    Stephen US Operations Staff Member

    They could have bounced, some of them may have, in that case the sender would know and can resend. I don't have all the answers however, so I can't say that all will be that way or they will be coming.
  16. cc9

    cc9 Perch

    can't you guys have the magic spell to "rename" that MX record for all of us? instead giving us the hassle resetting it???
  17. gundu

    gundu Guppy

    Another issue after mail4 migration.. Legitimate email received as junk mails and went to spam folder. Ticket RS #EFJ-66865​-543
  18. gundu

    gundu Guppy

    WEBMAIL IS DOWN

    ERROR :

    502 Bad Gateway
  19. flytrap

    flytrap Guppy

    My ticket hasn't been addressed in almost 4 hours, what's the status?

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