About mail server migration

I have checked a user on mail11, it was getting mails in seconds. I downloaded headers on it and it also had mails from outside sources like twitter and facebook.
 
Stephen said:
I have checked a user on mail11, it was getting mails in seconds. I downloaded headers on it and it also had mails from outside sources like twitter and facebook.
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stephen, please read again my post:

I SENT some emails using mail11 -> FROM mail11 to OUTSIDE. but none of the emails I sent arrived at their destination.

this is about outgoing mails getting lost somewhere, not incoming mails.
 
The SMTP debugging output is shown below:

SMTP -> FROM SERVER:
220 mail11.m****here.biz ESMTP
SMTP -> FROM SERVER:
250-mail11.m****here.biz
250-PIPELINING
250-8BITMIME
250-SIZE 26214400
250 AUTH LOGIN PLAIN CRAM-MD5
SMTP -> FROM SERVER:
250 ok
SMTP -> FROM SERVER:
250 ok
SMTP -> FROM SERVER:
354 go ahead
SMTP -> FROM SERVER:
250 ok 1310207968 qp 14878
SMTP -> FROM SERVER:
221 mail11.m****here.biz

no problem with sending the mail. but the mail is not there at the destination email.
I sent them to your other mail server and yahoo. none.

I believe, this applies to email forwarding on mail11 as well.
 
Twice now i've gotten replies to my ticket that say "please check it now". I've been checking - I get the same error message I reported above.

The situation is deteriorating - now rather than the mail being delayed or stuck, it is bouncing and customers are losing mail.

I've already performed the DNS update described in the other forum - all of my accounts now use mail4 rather than gw-mail4. I've verified it's correct via nslookup.

What else can I do?
 
what is the significance of the "gw-" prefix? I have removed the "gw-mail4" MX records and restored, but I see that the "gw-" prefix is also applied to other mail servers as well - e.g. "gw-mail6". Should the same action be performed on these?
 
nzkiwi said:
what is the significance of the "gw-" prefix? I have removed the "gw-mail4" MX records and restored, but I see that the "gw-" prefix is also applied to other mail servers as well - e.g. "gw-mail6". Should the same action be performed on these?
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No, mail4 was a unique situation. But it is safe to do on any of them.
 
cc9 said:
stephen, please read again my post:

I SENT some emails using mail11 -> FROM mail11 to OUTSIDE. but none of the emails I sent arrived at their destination.

this is about outgoing mails getting lost somewhere, not incoming mails.
Click to expand...
ok understand, its being checked, been a long couple days for me
 
fortress said:
Twice now i've gotten replies to my ticket that say "please check it now". I've been checking - I get the same error message I reported above.

The situation is deteriorating - now rather than the mail being delayed or stuck, it is bouncing and customers are losing mail.

I've already performed the DNS update described in the other forum - all of my accounts now use mail4 rather than gw-mail4. I've verified it's correct via nslookup.

What else can I do?
Click to expand...
this is rather unique situation, do you have ticket reference? I am unaware of any current/recent bouncing
 
Stephen said:
No, mail4 was a unique situation. But it is safe to do on any of them.
Click to expand...
In another thread you mention that gw-mailx (x = 4, 8, 10, 11) were abused during the migration. Is this likely to happen when the other mail servers are migrated where domains use the gw prefix? Should we take preemptive action now before migration starts on the remaining mail servers?
 
nzkiwi said:
In another thread you mention that gw-mailx (x = 4, 8, 10, 11) were abused during the migration. Is this likely to happen when the other mail servers are migrated where domains use the gw prefix? Should we take preemptive action now before migration starts on the remaining mail servers?
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the didnt have that, just forwarding from old, but not gw, it is fine however to remove that on all now
 
I'm having the same issue too, ticket NVX-36526-697, I can't change all email settings to point to an IP as was suggested, this needs to be fixed on your end
 
this is so annoying. I just received a complaint from customer and found out they are on mail4. I just knew it 10 minutes ago. then I reset the MX record. did a test mail and the problem is solved.

BUT how about the mails from yesterday or day before I reset the MX record? are they gone forever or what???

is there any faster way to check which domains on mail4 instead of checking all domains under all user account???
 
cc9 said:
this is so annoying. I just received a complaint from customer and found out they are on mail4. I just knew it 10 minutes ago. then I reset the MX record. did a test mail and the problem is solved.

BUT how about the mails from yesterday or day before I reset the MX record? are they gone forever or what???

is there any faster way to check which domains on mail4 instead of checking all domains under all user account???
Click to expand...
They could have bounced, some of them may have, in that case the sender would know and can resend. I don't have all the answers however, so I can't say that all will be that way or they will be coming.
 
can't you guys have the magic spell to "rename" that MX record for all of us? instead giving us the hassle resetting it???
 
Another issue after mail4 migration.. Legitimate email received as junk mails and went to spam folder. Ticket RS #EFJ-66865​-543
 
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