Last night I had 3 different stores running ZenCart go down because the "who's online" table crashed. I looked in the ZenCart forums and they said:
"Those are probably the two tables that get the most "write" traffic, and are thus the most vulnerable to corruption if the database server...
Hi, I have a site running web14/mysql8 that's been down all day, I get no response from tech support so far, RS #BEZ-98488-397. Site is running ZenCart and can't connect to database. I can't login to PhpMyAdmin to try to fix database problems either...
Ticket #[RS #GOQ-63735-971]. You can you get the ZenCart login info from the ticket. Here is the test site:
http://sarda.actionzencarts.com
Any emails originating from the website are not working. (orders, emails, tell-a friend, reviews)
Email sent from Outlook works just fine...
yes I have tried smtpauth with both port 587 and 25 but neither work.
With port 587 I get this:
Email Error: SMTP Error: Could not connect to SMTP host.
with port 25 I get this:
Email Error: SMTP Error: The following recipients failed: [email protected]
I have had a ticket open about this issue for 4 days but nothing seems to be getting done.
I have 6 sites running ZenCart on web14 (mysql8) and web15 (mysql9). All were working fine before the migration but now all of the email forms fail since the migration. I get an SMTP error:
Email Error...
I have changed my contact email for now until the blocking issue is resolved with my ISP. But my tickets still do not show up in the cerberus helpdesk. I do receive auto-replies now though. I would still like to have that problem resolved. The last ticket that shows up was in January 2009??
Yes, I am using Cerberus. It used to work. I will send an email to the mentioned address. I was able to get immediate help on other issues from the chat room.
I have changed my email address and no longer have access to the email address I used to sign up with and now I NO LONGER RECEIVE REPLY EMAILS BACK FROM YOUR SUPPORT DEPARTMENT WHEN I HAVE A PROBLEM. I don't even receive an auto-reply with a ticket number.
I also cannot get my support tickets...