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Yash, thanks for your answer. It was far better than the seemingly careless answer given by Prakash in his ticket. Once it was installed I did not see any reason why it was not installed now. I only wanted to be sure it was. Good. I understand that perfectly, that's why I am requesting...

I do not know what you mean. Perhaps you can first read the ticket and see that the only thing Prakash did was to tell me that Stephen was to look at it. I had no idea about his leaving for 24 hours. You have done this before...

Almost 24 hours and ticket #LQX-35422-870 has not been answered. I also wrote to your "help line" email 12 hours ago and it met the same fate: no answer. Please do someting about this! X(

Hey Tanmaya, thanks for the reply. It was the first useful one I received (Stephen and the other guy were nice, but I could not get too much useful info from their posts) Look, my customer is pestering me asking every some hours if I can tell him how much time this issue was present, and from...

Stephen, That is irrelevant. My customer has not modified OSCommerce (OSC) as fas as I know, he has only set up his products which has nothing to do with the inner working of OSC. Then there are these possibilities (maybe more): 1) The OSC provided by PSoft has some kind of bug that at...

Hi, He is using an unmodified installation of oscommerce in his website. This is the one provided by HSPHERE. Therefore, if this problem appeared in his website, it can appear in any site that uses HSPHERE's default oscommerce. In that case, I suggest investigating this more and report to...

It has been enough time unanswered, given that it is not a complicate issue to answer. If you cannot answer simple (but important) requests in 4 hours, then it will be worse for more complicated things Thanks

Hahahahaha, that was a good one! :D

Yes, but I mean, the connectivity is ok? Are you getting connected fast?

Great 8)

Ok, I will give it a try. In the past several people were complaining that helpline was not making any difference (I do not remember the thread, I think it was associated with a server crash, several months ago, but I am not very sure), but maybe now is working fine. Thanks P.S. Any news...

Hello, Could you please confirm if there is any connection issues with MSSQL2? Some of my customers are complaining that the access is very slow now Thanks

I can understand some delay on this, but NINE days??? Can someone update the ticket? X(

Hello, it seems that after more than one month it is still not done. When do you think this will be done? Thanks

Thanks Stephen. I hope you can improve your response time, I asked a very simple question

Ticket was replied almost TWENTY FOUR HOURS after I updated it. And guess what? Answer was useless! It may be better you train your helpers in the use of Cerberus. This is the second time I realize they simply do not read the ticket history. Please someone at JodoHost read the ticket and...

Not really for me :P, I was just trying to match Atul's words:

You have to look for the verb 'joder' which has "negative" meanings in spanish. "Jodo" is used in *first* person. Look here for example: http://buscon.rae.es/diccionario/drae.htm And in the textbox enter "joder" and then press the [Enter] key

Hello, I have just paid a domain transfer but the domain is about to expire. I did not remember that you take 2 days to process the payment, but please could you speed up this? Could you do this today? I opened a ticket with the number: MQV-84806-262 containing the information about the...

Hello, Is it possible that you enable SSL access to the cerberus help desk? I do not feel comfortable entering my password without any encryption If you can also enable SSL login to this forum that would be great also Thanks