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Stephen - I know you are working hard to get everything up and running reliably. But for us resellers a 7-10 day wait for these problems to be fixed is just unacceptable. We have customers who expect a working site. A site that takes 15-30 seconds to load each page is unusable and our clients...

I've been having the same issues. It seems to be happening on our windows sites only. Most of which are built using classic ASP. There were notifications of the upgrades (at least the database upgrades) in the forums and I believe I received an e-mail about it. But they also had an...

24 hours and no fix in sight. Please confirm that a senior support person is working on this?

I already have a ticket and was told that it cannot be used. It is ticket #123634 The site will continue to get low speed scores because it does not have cache expiration on.

Since you do not have mod_expires enabled for shared hosting, can anyone provide an alternative for setting cache expiration on files to help with site speed?

Still no response on these tickets. I have angry clients contacting me every 30 minutes to find out why they cant use their site. One business has had to shut down for the day! Please I need an update of some kind.

i have several sites built with classic asp that have been running fine for years. Since your hardware issues last week, almost all are getting 500 errors. I believe the error is a time out error or something with the sql connection as the sites are running extremely slow. I have two...

Just wondering if you have made any decisions on upgrading php and/or mysql. WordPress is now recommending php version 7 or greater and mysql version 5.6. Keeping php on your shared servers capped at 5.5 will limit the sites that can be built on your platform. I understand that I can move to...

I'm trying to track down the cause of high outgoing HTTP traffic on several of my sites. I really don't know what to look for in Webalizer or AWStats to point me to a problem on the site or if it's just part of the website. If any of these sites have been compromised, I want to make sure that...

Are there future plans to allow for these to be available on shared servers? If so, can you give the timeframe?

I have a website with the latest version of WordPress and WooCommerce. WooCommerce is recommending a minimum php version of 5.6 and we have the client currently set at 5.5.8 It is also recommending a minimum mysql version of 5.6 and it is currently set to 5.1.63. When I go into the control...

I'm still having issues. Not as often, but it went down again today. This site has been running fine for the past several years. We have not made any changes. It is a large web application that our client uses to run their business. This cannot keep happening.

It appears that mail7.gohsphere.com is on some black lists again. When I ping mail.mydomain.com I get one IP address (173.0.137.135) that is not on any blacklists. However, if I send an e-mail to AOL's IP Verification e-mail, the IP address that they get the e-mail from is 173.0.136.96...

thank you

I have a client with an old mostly html site (there is on .asp page) on win6 and they want us to redevelop their site on WordPress. I would like to build out the new site on a Linux Server and then move their domain. The problem is that they store most of their mail on the servers. I am...

We have a classic ASP site on win4 that has been on your servers since 2008. It has generally been running fine, but in the last 5 days the site has been down 3 times. Someone did say it was an application Pool issue and they changed some settings. It is running at this time, but was down...

FYI - The support desk ticket worked this time.

I opened a ticket via e-mail and immediately tried to open a ticket via the help desk. The ticket id of the ticket created via e-mail is: OPT-62696-948 Here is the message from when I tried to create a ticket via help desk. Confirmation of New Ticket Creation IP:xx.xx.xx.xxx Queue:Support...

I've been having issues with this for a long time now. Prior to it not working at all, it stopped working if you attached a file to the ticket. Please do something about getting this fixed ASAP

I identified the problem to be in a plugin I created. I was able to comment different sections to find out exactly what was causing it. I now know exactly what line of code is causing the problem, but I have no idea why. I have contacted WordPress Support to see if they have any insight.