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Hi A client's email address was disabled due to abuse. I had them scan/clean all computers on their network, which they did. About 3 hours ago I replied to the abuse notification I had received that everything was clean but I haven't heard any response yet. Also, when I click on the links...

Specifically that would be mail9 I believe.

Same issue here - hearing from clients that there has been about a 6 hour delay for email receipt starting yesterday at some point.

... and right after I post that the site comes back up. Thanks! Still, is there a better way to get ahold of you for emergencies? Makes me panic a bit when I cannot get ahold of anyone to talk to.

We have a client site throwing a 503. They have a presentation using their website in 10 minutes. I submitted a ticket (#579092 ). I also tried to get on live chat but it just said someone would respond sometime. I tried to call but immediately went to a voice message. When I logged in to view...

Just happened again. Tried submitting a ticket via email, but 2 hours later no reply and it wasn't in the system so I submitted another on directly in the system (#962660). Also still no answer to my (or other's) questions. No update on the thread Stephen pointed me to either. Is there a...

And not to distract from my earlier questions, but what is the ETA for these upgrades to be complete and these issues to cease?

Could you please answer my questions? I have several clients waiting for your reply and I have to keep telling them I haven't heard back yet.

I'm sorry, but how does that answer my question? Are you saying that the upgrades you are doing have been causing 403's to repeatedly occur on the same sites over and over again for the last 30 days? Our first 403 episode occurred on 4/26/17. Are you saying that because of the upgrades, when you...

This is starting to happen again (account 11853601 is down with a 403 again!). I submitted a ticket 30 minutes ago but it hasn't shown up in the system yet. And no one is on live chat. It looks like we are going to lose a few clients over this. Not only are 403's rampant (and it is not just...

We've had 10 sites down (both client sites and our own) start throwing 403 errors. Some sites it has happened to twice since 4/26/17. There have been no code changes to any of these sites in that time. We have many other sites using the exact same CMS hosted elsewhere and we have not had this...

Is there some report I can view in hsphere to see if this was sent? I can find no record at my merchant account and the client hasn't received it yet. The account was cancelled on 2/2/14.

We recently cancelled an account after about 7 days and selected the option to do refund/billing and charge the CC. Does anybody know about how long it may take for a refund to show up in a client's bank account?

That sounds like a pain in ass. Not only do you have to make all those credits every month for every project, if they go live in the middle of a billing period, you'd have to calculate the partial month amount to add back as an additional service and that would have to based on the billing...

We would like to offer our clients free hosting during the development period of their website (as we need a hosting account during development). Given each website takes a different amount of time to complete, we have no idea how long this period may be. I assume the best way to do this is...

Just checking in to see if there are answers to those questions. :)

So it sounds like the issue is the app pool may be recycled several times per day? I can be working on a site and notice the delay 2, 3 or more times in a day - at a minimum I notice it every morning when I first load a site. How often are the app pools recycled? Has there been some change in...

We use our own .NET CMS for our sites and have been for several years. Up until maybe a month ago all sites loaded nice and fast. Lately, we've been noticing that if we haven't been to a site for a bit (say a day or even half a day), the first load can take 10 seconds or more just to get the...

I understand... but somewhere the communication seems to be breaking down too. Seven days ago I requested the move, the new IP, and the estimated completion time so we could update DNS and be prepared to update at the time the move was complete. Seven days ago I was told it would take 24-48...

Somehow my first post disappeared.... I've been trying to get a response to RS #EFW-54126-504 for several days now and have no answer. I was told on the ticket five days ago that a server move from 2003 to 2008 would commence within 12 hours. I was also told the transfer would take 24-48...