Cannot create Helpdesk ticket

I tried:

• Usinghttp://helpdesk.jodohost.com/
• Sending e-mail totechsupport @ jodohost
• Sending e-mail to customersupport @ jodohost

The result is always the same: I get an automated response that my e-mail address is not recognized. However, my e-mail is the same everywhere and it has not been changed for years.

Thank you for your reply. I registered in the new help system. Let's see how it works...