Cannot create Helpdesk ticket

[olley]

I tried:

• Usinghttp://helpdesk.jodohost.com/
• Sending e-mail totechsupport @ jodohost
• Sending e-mail to customersupport @ jodohost

The result is always the same: I get an automated response that my e-mail address is not recognized. However, my e-mail is the same everywhere and it has not been changed for years.

 

[abhishek]

You are trying old ticket system. Please visit below post to know about new ticket system with steps - How to open a support ticket?

http://support.jodohost.com/threads...nd-maintenance-sat-9pm-cdt-sun-9am-cdt.42442/

 

[olley]

Thank you for your reply. I registered in the new help system. Let's see how it works...