Win5 gone

Discussion in 'H-Sphere Shared Hosting' started by eko, Nov 20, 2004.

  1. eko

    eko Perch

    As this affects both resellers and Shared users on Win 5, I decided to post this twice. All my domains on win5 have suddenly disappeared, please help!
  2. Stephen

    Stephen US Operations Staff Member

    replied in other topic, dont think this affects anyone but you, but still checking.
  3. LegalAlien

    LegalAlien Perch

    it's effecting ME
  4. LegalAlien

    LegalAlien Perch

    back up... thank god. what's going on??
  5. Stephen

    Stephen US Operations Staff Member

    had to restart IIS for hsphere.
  6. LegalAlien

    LegalAlien Perch

    why? is the question. every time this happens, you are throwing customers out of my store.... ?(
  7. Yash

    Yash Bass

    Looking into it
    Seems like a minor software bug, no reason to worry or fear
  8. Stephen

    Stephen US Operations Staff Member

    ok verified in logs, it is isolated to eko, we have action logs of everything that happened.

    hsphere is currently turned off on Win5 for safety.
  9. Yash

    Yash Bass

    LegalAlien, you were affected by IIS restart, NOT this issue

    ekoper, something seems to have gone terribly wrong with your request to move to a reseller account. We are investigating this. Give us 10minutes
  10. eko

    eko Perch

    Yash, take your time, I prefer it being resolved properly.
  11. Yash

    Yash Bass

    eko, it seems your account was transfered to reseller ownership
    And then the event logs indicate a delete process was started? Did you bye any chance do anything unexpected in your reseller account? Pressed something wrong? We are in a conference with all the other admins on this issue
  12. Yash

    Yash Bass

    eko.
    Your account appears as a deleted account within your reseller account... It means that a delete request was done from within your CP and our team never messes with reseller accounts unless asked. Just confirmed that with our team

    Should we go ahead and recretae the account and domains? Could you submit a ticket from your reseller account with the domains?
  13. eko

    eko Perch

    Yash, Please Recover/Recreate from backup Stephen used yesterday. he also has the reseller account login information.
  14. Yash

    Yash Bass

    OK, your account was transfered long ago it seems. My mistake... nothing was done with your account

    We will have you restored in 15 to 20 minutes...
  15. Yash

    Yash Bass

    tanmaya waiting for ticket on your domains..

    This issue put us into a panic for a moment. We actually though hsphere had gone crazy for a minute :)
    Since you were on Win5, we are just switching signup servers for you for a minute to Win5 from Win7 so we can do this and no propogation issue involved
  16. eko

    eko Perch

    I posted a ticket on my reseller account
  17. eko

    eko Perch

    I noticed that you're making great progress. Are you also restoring the MS SQL databases as it seems that these are not yet estabslished.
  18. Yash

    Yash Bass

    Your MSSQL databases were wiped out with the deletion. Can you recreate then from CP? We'll restore them from backup them. Please try creating them as exactly as same as you can!

    Please add your domain aliases.. everything else (including files) have been restored.

    Please submit a ticket asking databases to be restored once you create them
  19. eko

    eko Perch

    Hi Yash,

    The domain aliases were in my ticket. I will start now recreating the two MS SQL databases and report back when done.
  20. eko

    eko Perch

    Problem, the database login "..pe1-.... " should be "per1-... "

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