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Since you do not have mod_expires enabled for shared hosting, can anyone provide an alternative for setting cache expiration on files to help with site speed?

i have several sites built with classic asp that have been running fine for years. Since your hardware issues last week, almost all are getting 500 errors. I believe the error is a time out error or something with the sql connection as the sites are running extremely slow. I have two...

I'm trying to track down the cause of high outgoing HTTP traffic on several of my sites. I really don't know what to look for in Webalizer or AWStats to point me to a problem on the site or if it's just part of the website. If any of these sites have been compromised, I want to make sure that...

I have a website with the latest version of WordPress and WooCommerce. WooCommerce is recommending a minimum php version of 5.6 and we have the client currently set at 5.5.8 It is also recommending a minimum mysql version of 5.6 and it is currently set to 5.1.63. When I go into the control...

It appears that mail7.gohsphere.com is on some black lists again. When I ping mail.mydomain.com I get one IP address (173.0.137.135) that is not on any blacklists. However, if I send an e-mail to AOL's IP Verification e-mail, the IP address that they get the e-mail from is 173.0.136.96...

I have a client with an old mostly html site (there is on .asp page) on win6 and they want us to redevelop their site on WordPress. I would like to build out the new site on a Linux Server and then move their domain. The problem is that they store most of their mail on the servers. I am...

We have a classic ASP site on win4 that has been on your servers since 2008. It has generally been running fine, but in the last 5 days the site has been down 3 times. Someone did say it was an application Pool issue and they changed some settings. It is running at this time, but was down...

I have one WordPress site that is hosted here that is always getting a connection lost errors when adding/editing posts. Searching, many people have said that it's a hosting issue and not a site issue. It is a large site, so the traffic on the site is high, I'm not sure what the CPU usage is...

Is there a report in our master control panel that shows the total disk usage and transfer traffic across all of our accounts? I know you can see the amount for each individual account, but I want to see how close I am to the limits of my reseller account to see if it's time to...

I have a client who has had their site hacked. It is a Joomla site that needs some security updates, so I'm sure this is what caused the issues. However, they are asking what security you have in place to protect the server. Please provide me with details to forward to the client. Thanks.

I have several old clients that still have sites residing on Windows 2003 servers. Do you have a listing of which servers are 2003 and which are 2008? I'd like to be able to easily identify the sites that are still on Windows 2003 so that I can recommend that we move them off of the old...

We've been having issue and going around in circles with Tech support with our client using mail6. We have used telnet to connect to the server and have seen delays of several minutes before getting a response. Some mail is getting through, other mail is not. The sender of the mail is not...

With the recent attacks on WordPress sites, I was just wondering if anyone uses any of the Security Plugins that have been created for WordPress. Do they work? Which do you use? I've looked at BulletProof Security and WordFence. Any comments/suggestions are appreciated.

I have one client that is reporting that one mail message is being sent to people multiple times. A few people reported receiving the e-mail over 30x since Friday evening. I have already opened a ticket, but was wondering if there is something I can do to check to see if there is something...

Mail5 (173.0.142.41) is listed on SORBS and LASHBACK Mail3 (173.0.137.191) is listed on UCEPROTECTL1 and ivmSIP This is causing mail to be bounced back to us and our customers. Please look into this.

Mail5 seems to be down. Whenever we try to access any of our client's on that server we get a "Directory Listing Denied" error message

Is there someplace that lists all of the 3rd party components that are available on the Windows 2008 Servers? I have used persits.Upload in my .asp applications and one client was just moved from another hosting to JH. Since they were placed on the 2008 servers, I don't have persits.Upload...

I have a client who went from under 2GB of traffic per month to over 100GB of traffic per month. In looking at the logs, this is all e-mail traffic. Short of suspending the whole account. Is there anything that can be done to prevent the client from using this much traffic? I looked...

I know the network outages post says that Mail5 should be back up and running, however, all of our clients on this server still cannot access their mail. A ticket has been opened, but I wanted to post here to see if we are the only ones still experiencing an issue. -Carol

Does anyone have Drupal 7.8 installed on a shared Linux server? I am trying to set up a Drupal Site and it doesn't seem to be reading my .htaccess file correctly. Even thought phpinfo.php says the local value of magicquotes is set to off, the site is acting like they are on (we've had this...