Cluster1 Post upgrade master thread - myh*ph* based domain

Discussion in 'H-Sphere Reseller Hosting' started by Stephen, Feb 27, 2009.

  1. ivanrk

    ivanrk Perch

    When we will be able to working with control panel - sign up ne users, change version etc?
  2. Good Oyster

    Good Oyster Perch

    HSphere File manager not working

    The File Manager within HSphere is not working for some sites. I can't find this addressed anywhere, but I suspect it is due to the HSphere upgrade.

    From what I can tell, sites on wincf3 are having this problem. Clicking on the File Manager icon gives a 404 error.

    Also could not change FTP password via HSphere.
  3. Stephen

    Stephen US Operations Staff Member

    Re: HSphere File manager not working

    Yes, we don't recommend changing ANY windows server settings.
    Webshell is down still even on some cluster2 servers, not that it doesn't load, it jsut doesn't actually let you do anything.

    FTP is the way to go right now.
  4. Stephen

    Stephen US Operations Staff Member

    We are working on this long and hard with Parallels, we have Dimitry one of their developers on working on all issues for the last 6.5 hours, and before that one of their senior techs.

    We aren't able to do a lot with speeding them up as they are custom coding a number of changes to get items fixed.
  5. nvasol

    nvasol Guppy

    Win30 ASPNET it not working after HSphere upgrade!

    I need some information about this issue and when do you expect that the problem will be fixed.

    I need something to talk to my customers.
  6. Stephen

    Stephen US Operations Staff Member

    ASPNET is working, if you had it already on, it will not work to add it on to new domains.
    If you have a domain needing turned on you can submit a ticket.

    We are prepping a mass mail to all about known issues, workaround if available, and steps to take.
  7. nvasol

    nvasol Guppy

  8. Stephen

    Stephen US Operations Staff Member

    that is a bit different than typical because it is an application folder that was in another pool, but it has been corrected.

    Such should be handled by ticket in the future if you need. :)

    it looks like you are having a double redirect in the code however.
  9. nvasol

    nvasol Guppy


    I'm confused, it's not working yet!

    Now i'm receiving /stb/stb redirect, i think that it's wrong.

    Directory stb is an application with aspnet 2.0, and just it.

    Could you help-me?

  10. Stephen

    Stephen US Operations Staff Member

    the problem was in your web.config for authentication it had ~/stb/default.aspx which made a forever loop, i just changed it to default.aspx and all is fine.
  11. nvasol

    nvasol Guppy

    Hi Stephen,

    Do you have any new information about aspnet 2.0 in stb directory?

  12. Stephen

    Stephen US Operations Staff Member

    i already replied you here it was a forever redirect by bad web.config setup.
  13. nvasol

    nvasol Guppy

    Hi Stephen,

    Now it's working very well again, thank you!

  14. cca

    cca Perch

    email has stopped working from my site eg: my contact form, however i can still send via webmail.
    I know you guys are busy and i have a ticket in....are there mail issues to or maybe this is isolated to my domain.
  15. Stephen

    Stephen US Operations Staff Member

    they are isolated, not systemwide, send a ticket please.

    edit: we are trying to get parallels to move a bit quicker here, we are ready to be all up as much as every client!
  16. cca

    cca Perch

    Tickets been in for a fair while: BHQ-21493-368
  17. pakoda

    pakoda Perch

    Hi Stephen,

    I need your help! A PHP/MYSQL site on win25 is having problems loading. Looks like the php_mysql.dll isn't being loaded.

    Ticket IPR-33628-589

    Please help as no one is showing up on LiveChat.

  18. Stephen

    Stephen US Operations Staff Member

    Praveen P answered it for you.

    Ticket is the way to get things done fastest at the moment.

    I do expect since CP is working to control most servers now that it will slow down in support volume and we'll be able to get back to normal support priority.
  19. Stephen

    Stephen US Operations Staff Member

    Re: Site Studio

    Moving to Cluster1 Upgrade issues thread. We have already let Parallels know about this.
  20. milehigh

    milehigh Guppy

    ModSecurity is not letting me do some of the admin functions on a lot of my sites using a CMS.

    My ticket went in at 7pm yesterday AGR-80563-808 and I got a message at 12:23 asking to replicate the errors.

    I responded at 6:45 am and still haven't heard back.

    I have another client getting a 403 Forbidden just trying to access his home page.

    Several clients noticed the down time and I can't get some requested updates done at this point.

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