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Seems to be working fine now, thanks. What was the problem?

Has anyone else noticed that their jmail code no longer works since the migration of mail1? My users reported the problem to me this morning. I'm using the code suggested by JH to authenticate with the mail server. Ticket GMT-66482-835 has been logged.

Since your last post Stephen, the AWStats processing time has returned to 2:06 AM (2:04 AM last night). So it seems that is has returned to the previous reliable performance. Clearly something changed and you changed it back. What was it?

I understand the basic scheduling problem of the task. However, it seems improbable that s single site or even a few sites would cause this dramatic and consitent a change in processing time. If the change in time was due to variable sites and their log files, the time would fluctuate...

The processing time for AWStats used to be approx 2:06 AM daily. Since Thursday Feb 5, the time has changed and now it's processed at around 2:53 AM. Has anyone else noticed this change? For JH, is this a temporary change, or a permanent one? PS: I'm on win5.

At around 10:35 AM EDT I checked my site and it could no longer access my database. I used live chat and the problem was resolved in a few minutes. According to my database logs, the problem started sometime after 10:31 AM EDT as this was the last user login on my site. The problem was...

The better quality process would be to obtain confirmation from the reporter that the problem has been resolved before closing the ticket. At the very least, request confirmation from the reporter and if not received within 48 hours, then the ticket can be closed. I consider anything less to be...

Yash, Thanks for advising of the access problem to win5. A reply to my ticket to that effect would have been appreciated before now. The delay in resolving this problem may indeed be rare, but it seems that everytime I do have a problem, it takes too long to fix it. And more often than not...

My AWStats page has been broken since Tuesday and despite submitting a ticket 3 days ago, the problem has not yet been fixed. Yet another example of incomptenence. If anyone from JH actually wants to fix this problem, the ticket number is YAZ-57136-335.

My jmail send command is using localhost, since using the mail server required code changes to add authentication. If I change the send command to use mail.mydomain.com, will it send to AOL OK?

My site uses jmail to send e-mail to users when someone wants to send them a message. Users that have configured their profile to use an AOL account are telling me that they are not receiving the e-mail. I am unsure if this is a new problem, or an old but still existing problem. I have seen...

Is anyone having problems with their site on win5 or using mssql1? I'm getting the following error on my site: Microsoft OLE DB Provider for SQL Server error '80004005' [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. /index.asp, line 266 Ticket...

Is someone caovering sales support over the weekend?

You can do this with ASP and VBScript if you wish. You need to include the following on every page (say in a header or perhaps SSI): if instr(request.servervariables("http_host"),"www.domain.com") > 0 then response.redirect "http://domain.com" & request.servervariables("url") & "?" &...

Let me clarify my question. Is something being done about the fact that Psoft always manages to change things without your awareness. I understand this incident was minor, but how many minor incidents do you put up with until something is done?

This is not the first time Psoft changes have caused problems. Is something being done about it?

My FTP user ID and password did not work until I reset my FTP password to the same as it was before, and now it works. I hope it bother you a lot that Psoft makes these types of changes, that inconvenience and piss-off your users, without telling you about it. On the other hand, if you knew...

Anyone having problems with AWStats on win5? Yesterday, I couldn't see my stats due to some server configuration or security problem. It had been working fine for weeks. I logged a ticket and it was fixed yesterday. Now today, I can't login to see the stats using my CP ID and password. Logged...

You have to change all your SQL statements to use "1" instead of "true" and "0" instead of "false".

Thanks Stephen. I might try that later. I was able to get everything working again by using my ISP's SMTP server. I'm not happy with this change imposed on me by my ISP, but it's not like I have a choice. :-(