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Thanks, Stephen. FWIW, the primary, urgent issue for which I needed to submit a ticket was not resolved 15 hours after reporting it via chat. I could not wait any longer so did a work around by adding the customer's domain to our company account (they just needed DNS service anyway). If not...

The ticket system removed my reseller support ticket login when I cancelled the (totally ineffective) anti-spam service. **EDIT** The ticket system is now available, chat did not get the message that it was up; let's see how technical support does in responding, now that a ticket has been...

Hey, Stephen Please take the following questions as genuine curiosity, rather than antagonism, as it would be helpful to us resellers to understand the steps being taken. I also understand that there's some things that cannot be divulged in a (semi) public forum, but any information is truly...

Across all 130+ domains we currently host with Jodohost, the prevalence of email with malware attachments* is reaching epidemic proportions, with the majority of domains reporting that these malicious emails constitute 20-30% of all emails received. We have anti-virus enabled globally in all...

This is becoming an issue with all domains now. I'm addressing them one-by-one, as customers report the issue. How can we fix this globally? Waiting for customers to report an error is not good service and is taking inordinate amounts of time.

We've seen SPF issues start to crop up on 2 domains over the past 2 days, in each instance, openspf.org shows the error, "mail.myhsphere.biz received a message from mail10-out.myhsphere.biz (173.0.143.248) that claimed an envelope sender address of [email protected]. However, the domain xxx.net has...

Thanks, Setphen!

Please advise if there is an issue with the billing CP. I'm getting repeated messages stating, "Please be aware that your hosting account xxxxxxxx has had an outstanding balance since Feb 28, 2016. As of Feb 29, 2016, your current outstanding balance is - $xxx.xx" This account was paid in...

I already submitting a ticket via email, but thought I'd post here as well, since Stephen has the eagle eye: There is an intermittent network issue between LA and Dallas that's preventing access to parts of the JH network, including the helpdesk. This has been ongoing for two days now, but has...

Thanks, Stephen. The access issue has been closed and issue resolved.

Not too sure; how can I tell? The server name is Win2...

Is win2 still server 2003? Sites with even with just plain html are constantly getting hacked on that server.

In the majority of the domains we host, we cannot change the FTP password from inside the HSPHERE CP. No error or other notification is displayed subsequent to submitting the form; it just returns to the page and the password is not changed.

The attachment in question was a 3kb zip file...

When an attachment is placed on a helpdesk submission, Cerberus indicates that the ticket was sent, but it does not make it to JH staff, nor does it ever show in the ticket history. Submissions made without an attachment are sent successfully. This makes SSL certificate installation requests...

My take is this: If the CMS is creating URLs that look like a hack and the security protocols of the host are stopping what appears to be a hack, then there's an issue with the CMS. It's the responsibility of the host to work with the reseller/developer/tech guy to see if there is a solution...

Updated response sent to me today: "Hello, We have enabled this feature.Kindly check and update us if it is working as expected. Feel free to contact us for further assistance. Thanks and Regards, Abhishek" Thanks, JH, for accommodating our needs!

Here's the response I received today in ticket #RS #CIN-62268-265 in regards to this issue: "Due to security reasons we do not support pause and resume uploads. Please try uploading the documents one at time. Feel free to contact us for further assistance. With Regards, Naman Kaushik"...

I'd be interested in this type of service as well. I don't allow anyone to sign up for hosting, setting up all accounts myself, and have only one customer that uses the control panel.

:cool: Excellent, Thanks, Stephen.