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Update: can't login to webmail anymore for those users. Getting error: IMAP Error in /var/www/webmail/program/include/rcube_imap.php (192): Login failed for [email protected] from 174.74.14.22. Could not connect to mail.domainremoved.com:143: Connection refused

One of my clients (using mail6) is not receiving any emails sent to their email accounts. I opened a ticket regarding the issue: BDT-84619-281 I looked at the DNS mx records for their domain and appears to correct and hasn't changed. They can send email out fine from the webmail, but when...

I know the control panel doesn't currently allow it, but the password validation requirements can be changed by changing the yafv form validation regex/constraints.

Hsphere does not allow email account passwords with characters other than letters or numbers and greater than 12 characters. With all the hacking going on in the world, it's dumb, borderline irresponsible, to not allow more complex passwords. I know it's possible from the server side to change...

Great, thanks.

The service domain I'm currently using is what I signed up initially with Jodohost several years ago. How can I go about fixing the problem? My obvious concern is when the NS IPs switch over that my clients' sites will go down.

I just check the dns records via network-tools.com and it's saying ns4.h****.biz and ns3.h****.biz are the NS records. Go Daddy definitely says ns4.west*****tech.com and ns3.west*****tech.com for the Nameservers.

I just checked the domain at Go Daddy and it the nameservers for the domain are the same as they've always been: ns4.west*****tech.com and ns3.west*****tech.com. It says right under the Nameservers heading "Last update 1/2/2007" so I know they didn't change when I updated the IPs. What else...

I'm getting a few different errors when looking up my domain on intodns. I made the updates at GoDaddy on 6/9 (about 4 days ago): Glue for NS records INFO: GLUE was not sent when I asked your nameservers for your NS records.This is ok but you should know that in this case an extra A record...

I submitted the VPS IP addresses on Friday and just a reply an hour later saying "We'll look into it". Still not working. I really need this resolved, as this is preventing the site from being used. Ticket is EJR-96302-332

No, I haven't. I was waiting to see what the ticket response was. I'll submit the 2 public IPs of my vps to be allowed. Thanks.

I have a pretty hefty asp.net application that was running on an internal server at one of my client's offices. That app has the need to make calls to the hsphere api to create/delete email addresses and change email passwords for the client's domain. I was told via a ticket that api calls are...

Re: Help with nameserver update Very helpful. Thanks!

I received the email from Jodohost regarding the new ip addresses for nameservers. After looking over everything I'm a little confused what I need to change, if anything. My service domain is westoxxxxxxxx.com and registered through Go Daddy. In the Go Daddy control panel, the nameservers...

Just fyi, I pm'd the info to you. thanks.

I've tried submitting a ticket via resellerdesk.jodohost.com multiple times and it doesn't show up in the list. It hangs on the page after the form for about 60-90 seconds, then goes to the ticket list page. Haven't changed my email address, login id, etc. or anything like that. Got on live...

I have a client who is having speed issues the first time someone hits the site everyday. The first person who hits it in the morning will experience a delay of 1-2 minutes, then people in the afternoon many times experience the same thing. Through their analysis, it looks like the iis thread...

yea, I'll create a new email address and password after we get this resolved so it won't be an issue. Thanks.

yikes, thanks. I meant to clear that stuff out. Not really the end of the world though, as that user/password is not used for anything currently. Thanks.

I just got notice from a client that their contact form on their website no longer sends an email when someone uses it. This form uses CDOSYS to generate the email. As you can see below, it uses the client's Jodohost mail server with SMTP authentication. This was working fine for quite a...